Seminole Tribe of Florida · 1 day ago
Retail Operations Systems Administrator
Hollywood, FL
Full-time
Onsite
Entry Level
$75K/yr - $93K/yr
2+ years expThe Seminole Tribe of Florida is seeking a Retail Operations Systems Administrator who will be responsible for monitoring and managing system alerts to ensure operational uptime of business services. The role includes providing retail support and resolving incidents while demonstrating expertise in enterprise applications.
Government Administration
Responsibilities
Proactively monitoring, managing and responding to system alerts at the Seminole Tribe of Florida Inc.’s Board Retail Information Technology Operations using a variety of monitoring tools
Monitors, diagnoses, analyzes, and anticipates technical/performance issues before they become a problem/incident, to ensure the operational uptime of all STOFI business services, primarily Point of Sale (POS) environment
Provides first and second level retail support by resolving incidents and service requests using standardized incident management and request fulfillment processes
Demonstrates an aptitude for working with enterprise line-of-business applications and systems, and interfaces in related analysis, diagnosis and resolution of technical issues
Responsible for supporting all retail staff incidents and requests, and tracks them to conclusion in line with the department Service Level Agreement (SLAs) and quality standards
Qualification
Required
Bachelor's Degree in Information Technology or a related field, or an Associate's Degree, High School Diploma or equivalent GED and college-level course work and a current technology certification such as A+ OR Net+ is required
Minimum of two (2) years of experience working in a customer-facing support role within an enterprise environment is required
Possession of a valid FL Driver's License is required
Must demonstrate excellent organizational and interpersonal skills
Must have the ability to travel to all STOF Reservations and work a flexible work schedule including evenings, weekends and holidays
High school or equivalent (Required)
POS: 2 years (Required)
Customer service: 2 years (Required)
InfoGenesis: 1 year (Required)
English (Required)
Driver's License (Required)
CompTIA A+ (Required)
CompTIA Network+ (Required)
Ability to Commute: Hollywood, FL 33024 (Required)
Willingness to travel: 25% (Required)
Preferred
Demonstrated working knowledge of Point Of Sale environments is preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Seminole Tribe of Florida
The Seminole Tribe of Florida is a Federally Recognized Indian Tribe, the only tribe in America who never signed a peace treaty.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-09-29
2025-09-24
Seattle TechFlash
2025-09-23
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