Teleskope · 1 day ago
Customer Engineer
New York, New York
Full-time
Hybrid
Mid Level
$150K/yr - $190K/yr
3+ years expTeleskope is redefining data security for the AI era with a dedicated platform that combines visibility with automated remediation. The Customer Engineer will serve as the technical face of Teleskope, managing customer deployments and the technical post-sales lifecycle while delivering production-ready solutions.
Artificial Intelligence (AI)LegalSoftwareComplianceSecurity
Responsibilities
Lead technical onboarding and integration for customers in partnership with a Forward Deployed SRE — design, provision, and validate production deployments
Support technically complex use cases by developing scripts, automation, and custom integrations; triage and resolve operational issues in customer environments
Own accounts and customer success from conversion to renewal, and partner with go-to-market to identify expansion and upsell opportunities
Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate
Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership
Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team
Produce clear technical documentation, runbooks, and handoffs for customers and internal teams
Qualification
Required
3+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar)
Proven ability to read, modify, and contribute to codebases and deployment automation. Comfortable shipping small fixes and end-to-end customer solutions
Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD)
Practical scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus)
Experience mapping customer environments and discovering technical, security, and process requirements
Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders
BS/BA in Computer Science or equivalent experience
Must be based in NYC (we work hybrid, in-office Tue/Wed/Thu)
Benefits
Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.
Breakfast and snacks provided daily
Weekly catered lunch
Flexible vacation and work-from-home days.
Company
Teleskope
Teleskope provides a data protection platform that automates data security, privacy, and compliance across organizational environments.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$32.2MKey Investors
M13Primary Venture PartnersLerer Hippeau
2025-11-03Series A· $25M
2024-04-30Seed· $5M
2023-07-13Pre Seed· $2.2M
Leadership Team
Elizabeth Nammour
Founder & CEO
Recent News
2026-01-16
alleywatch.com
2025-11-11
alleywatch.com
2025-11-11
Company data provided by crunchbase