Tango · 1 day ago
Customer Experience Manager
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $115K/yr
5+ years expTango is a company focused on helping businesses make smarter decisions through technology and data. They are seeking a Customer Experience Manager who will be responsible for driving business results across a portfolio of SaaS clients, aligning product capabilities to customer outcomes, and fostering cross-functional partnerships to enhance the customer journey.
ConstructionConsultingSaaSSoftwareFacility ManagementManagement Consulting
Hiring Manager
Layne Cairo
Responsibilities
Serve as the strategic lead for a portfolio of accounts, aligning our platform to each client’s business goals and KPIs
Build and execute success plans tied to measurable ROI
Lead outcome-focused QBRs/EBRs with executive stakeholders
Monitor health, usage, and sentiment data to proactively identify risk and opportunity
Partner cross-functionally to ensure a seamless, cohesive customer experience
Design and execute activation and maturity plans that increase product adoption
Identify and validate expansion opportunities tied to delivered value
Partner with Sales on upsell and cross-sell strategy
Maintain accurate renewal forecasting and eliminate last-minute surprises
Qualification
Required
5+ years of experience in Customer Success, Client Services, or Account Management within SaaS
Proven track record of driving retention, expansion, and executive engagement
Experience working with high-level clients and presenting to executive level leadership
Strong analytical skills with experience leveraging CRM and BI tools (Salesforce and Power BI preferred)
Excellent communication skills with the ability to influence stakeholders at all levels
Strategic mindset with strong business acumen
Bachelor's degree in Business, Sales, or related field
Preferred
Experience with IBMS software highly preferred (real estate management technology)
Benefits
Comprehensive Benefits Including health, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off to support your well-being.
Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance.
Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.
Company
Tango
Tango builds software solutions that help to unite real estate, lease accounting and facilities management software into a single platform.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pranav Tyagi
Founder, President & CEO
Brad Biagini
COO and SVP Professional Services
Recent News
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