Penske Logistics · 1 day ago
Customer Service Administrator
100 Gundy Drive, Reading, PA, 19607, US
Full-time
Onsite
Mid Level
3+ years expPenske Logistics is a premier global transportation provider dedicated to customer success. The Customer Service Administrator is responsible for providing vehicle preventative maintenance scheduling support and maintaining accurate customer contact information while interacting with customers regularly.
TransportationLogisticsSupply Chain Management
Responsibilities
Utilize multiple systems while interacting with customers over the phone
Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations
Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc
Ongoing maintenance of customer contacts - Contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information
Other projects and tasks as assigned by manager
Qualification
Required
3 years of customer service experience is required
Strong phone communication is required
Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues
High School diploma or equivalent required
Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries
Must have excellent organizational skills
Ability to work flexible hours if required depending on locations serviced
Regular, predictable, full attendance is an essential function of the job
Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
Preferred
College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion)
Company
Penske Logistics
Penske Logistics engineers supply chain solutions. It is a sub-organization of Penske Truck Leasing.
10001+ employees
H1B Sponsorship
Penske Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (15)
2023 (25)
2022 (20)
2021 (12)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Steve Beverly
Senior Vice President - Finance Administration (CFO)
Christopher DeRose
General Manager - DCC Operations
Recent News
2026-01-16
2025-10-30
Company data provided by crunchbase