Penske Truck Leasing · 1 day ago
Customer Service Administrator
Reading, PA, United States
Full-time
Onsite
Mid Level
3+ years expPenske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services. They are seeking a Customer Service Administrator to provide vehicle preventative maintenance scheduling and appointment support, ensuring that scheduled work aligns with shop capacity and customer preferences.
FinanceAutomotiveFinancial ServicesLeasingRental
Responsibilities
Utilize multiple systems while interacting with customers over the phone
Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations
Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc
Ongoing maintenance of customer contacts - Contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information
Other projects and tasks as assigned by manager
Qualification
Required
3 years of customer service experience is required
Strong phone communication is required
Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues
High School diploma or equivalent required
Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries
Must have excellent organizational skills
Ability to work flexible hours if required depending on locations serviced
Regular, predictable, full attendance is an essential function of the job
Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
Preferred
College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion)
Company
Penske Truck Leasing
Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.
10001+ employees
H1B Sponsorship
Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (57)
2024 (53)
2023 (49)
2022 (39)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Jessica Bickley
Senior Executive Admin Asst to CFO, Controller, SVP Fleet Services, SVP BD & Treasurer, VP FP&A
Art Vallely
Executive Vice President- Chief Operating Officer
Recent News
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