Cenero · 16 hours ago
Onsite AV Service Engineer, Bergen County, New Jersey
Lebanon, NJ
Full-time
Onsite
Entry, Mid Level
$69K/yr - $80K/yr
2+ years expCenero is a company that empowers its employees to innovate at every level. The AV On-Site Support Engineer will provide daily on-site support for audiovisual and IT systems, functioning as a service escalation point while ensuring exemplary customer service and technical guidance to clients and project management teams.
Telecom & CommunicationsElectronicsInformation TechnologyComputerTelecommunicationsUnified Communications
Responsibilities
Provide support for audiovisual, videoconferencing, and IT systems
Diagnose/ adjust/ repair and/or escalate audiovisual, videoconferencing, and IT-related systems
Configure & deploy equipment for various applications as necessary
Provide end-user support including concierge system assistance and meeting support
Develop a professional environment that includes rapidly building technical credibility with the Client while providing exemplary Customer Service that Cenero is known in the industry for
Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence
Clearly and concisely communicate complex technical concepts to peers, clients, and management
Maintain new technology awareness through continuing education, training, seminars, and reading
Help with coordinating all aspects of new designated projects at Customers facility including:
Assist with communications between Cenero and the customer
Help coordinate new project scheduling between Client and Cenero Operations Manager
Attend applicable new project meetings representing Cenero
Professionally represent Cenero at all times to the Customer and other Contractors
Conduct site surveys for new business opportunities when appropriate
Assist Cenero Operational teams with installations and troubleshooting, as required
Function as Cenero’s final “quality control” inspector to ensure all project work meets or exceeds the design specification
Accurately maintain Customer Service Ticket information in Cenero’s CRM
Maintain accurate timesheet information
Other duties as assigned when deemed appropriate
Qualification
Required
Bachelor's degree (B.S.) in Engineering and two plus years Customer Service experience or five plus years AV-related Service experience; or equivalent combination of education and experience
Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers, and amps
Ability to terminate typical audiovisual-related cabling including CAT, BNC, and XLR
Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred)
Working knowledge of AV control systems (Crestron & AMX preferred)
Detailed working knowledge of video & acoustic technical principles and basic electrical wiring
Requires detailed working knowledge of audiovisual test and repair equipment
General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323, and SIP protocols
General knowledge of TCP/IP networking, switches, routers, and firewalls
Detailed working knowledge of computers (Windows-based) and office software
Resourceful and technically curious
Excellent verbal and written communication skills
High Emotional Intelligence
Ability to confidently function in occasional high-stress situations
Strong desire to help clients succeed
Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings
Ability to respond effectively to sensitive customer inquiries or complaints
Ability to clearly and unambiguously communicate verbally or in writing
The ability to comprehend and apply principles of modern algebra and acoustical equations is assumed
In addition to excellent communication skills, have the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Preferred
CTS-X, General Certification, preferred
Crestron DMC-E-4K
Audio DSP Certifications, Biamp, Qsys, etc
Other applicable industry certifications and training as required
Benefits
All health and wellness benefits will begin on Day 1 of employment.
There is no mandatory 90-day waiting period.
Company
Cenero
Cenero is a service focused audio visual, unified communications and IT solutions provider.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-09-14Acquired
Leadership Team
John G.
CFO
Amy Favretto
Human Resources Manager/Business Partner
Recent News
2022-09-16
Canadian News Wire
2022-09-15
Company data provided by crunchbase