Heyer Expectations LLC · 4 hours ago
Technical Writer
Oakland, CA
Contract
Onsite
New Grad, Entry LevelHeyer Expectations LLC is seeking a Technical Writer to enhance their General Reference tool and support process development. The role involves researching process issues, publishing business documents, and ensuring all information is accurately maintained and accessible for users.
Information Services
Responsibilities
Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners
Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool
Identify improvements to be made to existing processes already incorporated into Gen Ref
Publish approved business process documents into the Front Page application for General Reference
Edit and reformat all information into a concise format before publishing to General Reference
Publish information to the What's New page on an as needed basis to ensure all users are aware of recent updates
Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others
Utilize Outlook, Excel, and Word programs to document and track requested updates
Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B
Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees
Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools
Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox
Respond to all inquiries in the mailbox within 1 business day
Demonstrate leadership in safety through active participation and support of the safety programs
Take a proactive approach to identify and correct safety hazards and work practices in the work place
Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year
Qualification
Required
Strong experience in written communication skills
Experience with Front Page, or other Web program experience
Must have strong skills in Excel, Word and Outlook
Logical/Critical Thinking
Company
Heyer Expectations LLC
Heyer Expectations With over 25 years of expertise spanning Fortune 500 companies, government agencies, and private sector organizations, Heyer Expectations delivers solutions that challenge industry norms.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase