Capital One · 19 hours ago
Manager, Process Management – Community Investment Ecosystem
Richmond, VA
Full-time
Onsite
Mid Level
$134K/yr - $153K/yr
3+ years expCapital One is a financial services company seeking a Process Manager to lead the design and implementation of their community investment ecosystem. This role involves collaborating with various teams to modernize workflows, standardize processes, and ensure compliance with regulations while driving operational efficiency.
Financial Services
No H1B
Responsibilities
Architect the Target State: Own the design and execution of a unified operational framework for CF, CI&I, and CRA to ensure seamless cross-functional delivery
Drive Modernization: Partner with Tech and Product to migrate legacy workflows to modern platforms, ensuring the community investment ecosystem is scalable and data-driven
Standardize & Automate: Eliminate manual fragmentation by standardizing documentation and identifying automation opportunities to reduce operational risk
Measurement & Discipline: Install rigorous measurement, benchmarks, and thresholds to ensure data integrity and track the ROI of technology investments
Stakeholder Influence: Create and maintain recurring forums to facilitate discussion, identify risks, and gain buy-in from senior leadership and cross-functional partners
Organizational Readiness: Lead the well-managed transition of community investment data and processes during infrastructure upgrades, ensuring no disruption to CRA compliance or investment cycles
Continuous Improvement: Embed a culture of ongoing process refinement, educating partners on best practices for process discipline and agile adaptation
Qualification
Required
Bachelor's Degree or military experience
At least 3 years of experience in Process Management, Project Management, or Operations
Preferred
Demonstrated experience designing complex ecosystems or 'Target State' operating models
Experience partnering with Product/Tech teams to deliver automation or platform migrations
Strong storytelling and influence skills, with the ability to translate complex process gaps into actionable business case
Familiarity with Community Reinvestment Act (CRA) regulations or Community Finance workflows
Benefits
A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Behavioral Health Business
2026-02-12
2026-02-12
2026-02-11
Company data provided by crunchbase