Enterprise Solutions Inc. · 9 hours ago
Technology Support Technician
Ocoee, FL
Contract
Onsite
Mid, Senior Level
$23/hr - $26/hr
2+ years expEnterprise Solutions Inc. is seeking a Technology Support Coordinator (Team Lead) to oversee the daily operations of a technical support team. This role is responsible for managing team workflows, providing high-level technical assistance, and ensuring excellent customer service while collaborating with IT leadership for process improvements.
Information Technology & Services
Hiring Manager
Pawan Pawar
Responsibilities
Manage daily team operations, including prioritizing support tasks, delegating work, monitoring workflows, and reporting trends
Serve as the primary escalation point for customer service–related issues and provide high‑level technical assistance to team members
Track and manage IT inventory for the assigned cost center
Partner with IT leadership to identify process improvements, implement workflow enhancements, and optimize user experience
Monitor, analyze, and update work processes to drive operational efficiency, while ensuring documentation and knowledge articles remain current
Collaborate with cross‑functional IT groups to ensure timely resolution of service tickets
Perform Quality Assurance reviews on customer incidents to ensure service level commitments are met
Coordinate and schedule audiovisual setups and video conferencing support
Travel to remote locations as necessary to provide onsite or field support
Perform additional duties as assigned
Qualification
Required
High school diploma or equivalent; additional technical certifications preferred
Experience working within an enterprise IT environment preferred
Minimum 2 years of experience in customer service and quality assurance
Minimum 1 year of supervisory experience managing staff or technical projects
Experience using IT ticketing systems for managing support requests and tracking trends
Ability to manage multiple priorities and work independently or within a team
Strong organizational and time‑management skills; ability to perform effectively under pressure
Proficient in troubleshooting hardware and software issues
Knowledge of help desk processes and service management principles
Strong leadership capabilities, including the ability to motivate, develop, and support team members
Company
Enterprise Solutions Inc.
Enterprise Solutions, Inc. is a technology-intensive services company.
501-1000 employees
H1B Sponsorship
Enterprise Solutions Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (2)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageCompany data provided by crunchbase