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Accenture · 3 hours ago

Service Desk Support Analyst

United States

Full-time

Remote

Entry Level

$21.39/hr - $38.51/hr

1+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. The Service Desk Support Analyst will support a technology sector client by managing operational processes related to cash grants for nonprofit organizations, ensuring compliance and effective communication throughout the project.

ConstructionEnterprise SoftwareConsultingOutsourcingInformation TechnologyBusiness Information SystemsInformation ServicesInfrastructureManagement Consulting

No H1B

Responsibilities

Handles escalations for the Payment Operations Team

Issue resolution over grants payments

Manages operational tasks for the program, such as budget management, queue management, and data analysis

Managing processes on a transactional level, along with sharing guidance for requisitions and invoicing

Deliver any assigned adhoc tasks within SLA

Collaborate globally to achieve targets on throughout and accuracy

Partner with the client to maintain up-to-date documentation including SOPs

Handle legal triaging to manage contract types

Assist in review, and execute a wide range of agreements and contracts

Identify and flag any ambiguous, omitted, or potentially inaccurate contract drafts

Conduct thorough risk assessments of contract terms and conditions to identify potential liabilities, compliance issues, or unfavorable clauses as per client directive

Ensure all contracts comply with applicable local, national, and international laws, regulations and international standards

Qualification

Contracts managementData analysisPurchase orders managementMetrics designLegal awarenessHandling large data setsClear communicationAttention to detailProject managementVerbal communicationWritten communication

Required

Minimum of 1 year of experience in contracts management

Must be a clear communicator, with attention to detail

Ability to manage complex projects

Ability to handle large data sets

Excellent verbal and written communication skills

Preferred

Hands on experience with managing purchase orders, requisitions, and invoices

Finance/quantitative background

Metrics design and data visualization skills

Legal awareness or expertise

Benefits

Medical

Dental

Vision

Life

Long-term disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Company

Accenture

Glassdoor3.9

Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.

Founded in 1989

Dublin, Dublin, IRL

10001+ employees

https://www.accenture.com

Funding

Current Stage

Public Company

Total Funding

$6M

Key Investors

Youth Business International

2018-10-01Grant· $6M

2001-07-27IPO

Leadership Team

Jeff Laue

CEO - Senior Managing Director, Accenture Digital Inside Sales

Aditya Tandon

Intelligent Automation Canada Lead