Q2 · 19 hours ago
Technical Writer
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expQ2 is a leading provider of digital banking and lending solutions, dedicated to building strong communities through innovative financial technology. The Technical Writer will support product and implementation documentation needs by creating clear and structured content while collaborating with cross-functional teams to ensure accurate technical information dissemination.
FinanceFinTechFinancial Services
No H1B
Responsibilities
Interview developers, product owners, project managers, implementation engineers, and other subject matter experts to gather and document technical details for product features, setup, configuration, and implementation
Research, write, edit, and review product and implementation documentation within established timelines, ensuring clarity, completeness, technical accuracy, and exceptional user experience
Create and maintain supporting visuals, including illustrations, screenshots, and diagrams, as needed to enhance understanding and usability
Coordinate with downstream teams to ensure required documentation for development efforts is completed and delivered to appropriate internal stakeholders and/or customers
Participate in documentation planning activities, including defining audience, performing task analysis, preparing documentation plans, and supporting content delivery schedules
Review and validate technical documentation produced by other teams for technical accuracy, quality, and adherence to Q2 documentation standards and style guidelines
Contribute to the development and maintenance of documentation templates, structured content, and single-sourcing practices within a component content management system (CCMS), such as Paligo
Identify documentation gaps, recommend improvements, and support continuous improvement of documentation processes and tooling
Create documentation and content optimized for AI consumption, including tagging, structured metadata, and clear semantic organization to improve discoverability and generative content use
Navigate ambiguity and evolving technical requirements by applying strong analytical, problem-solving, and judgement skills to define documentation scope, priorities, and approach
Ensure all documentation adheres to Q2 security, availability, confidentiality, and privacy policies and controls
Perform other related duties as assigned
Qualification
Required
Bachelor's degree in Technical Communication, English, Journalism, Communication Studies, or a related writing-intensive field, or equivalent practical experience
Typically a minimum of 5 years of technical writing experience, or an advanced degree with equivalent experience
Strong understanding of software development processes and experience working closely with engineering and cross-functional teams
Experience documenting software products, technical workflows, and/or APIs for both technical and non-technical audiences
Familiarity with component content management systems (CCMS), structured authoring, and single-sourcing methodologies; experience with Paligo preferred
Working knowledge of HTML and CSS; experience with JavaScript is preferred
Excellent written and verbal communication skills
Demonstrated ability to work independently, make decisions in ambiguous situations, and manage multiple work streams in a distributed team environment
This position requires fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Preferred
Experience with Paligo
Knowledge of banking or financial services technology
Experience with or ability to adopt tooling and practices that support content reuse, versioning, and scalable documentation delivery
Benefits
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Company
Q2 is a Financial Services company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Price
Chief Financial Officer
Himagiri Mukkamala
Chief Operating Officer
Recent News
2026-02-12
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