Gigs · 15 hours ago
Implementation Manager
New York
Full-time
Hybrid
Senior Level
5+ years expGigs is building the operating system for mobile services, enabling tech companies to integrate global connectivity into their products. The Implementation Manager will act as a technical partner for customers, coordinating and launching integrations using the Gigs API while collaborating with various teams to ensure successful implementation and user experience.
Telecom & CommunicationsSoftwareSubscription ServiceTelecommunicationsWireless
Responsibilities
Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success
Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path
User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience
Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline
Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently
Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality
Commercial Strategy: Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it
Qualification
Required
5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company
Experience working with high-growth, product-led technology companies, ideally in FinTech or HR
Experience with complex API integrations
Exceptional project management skills
Outstanding organizational skills and ability to maintain clarity in chaotic situations
Strong technical aptitude with the ability to understand and influence product development
Deep understanding of APIs and webhooks
Ability to onboard into complex, operationally intensive industries
Exceptional written and verbal communication skills
Ability to convey complex ideas effectively and engage with diverse stakeholders
Ability to persuade C-level executives at leading tech-enabled businesses
Proactive, creative, and hands-on approach
Ability to tackle challenges and bring creativity to work
Comfortable creating processes, playbooks, and assets from scratch
Benefits
Competitive compensation
Stock options
Stipends for your home office or work setup
A budget for learning and development to fuel your career
A free phone and international data plan
Company
Gigs
Gigs provides a telecom-as-a-service solution that enables businesses to offer wireless subscriptions for smartphones and wearables.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$97MKey Investors
Ribbit CapitalGradient
2024-12-12Series B· $73M
2022-09-21Convertible Note· $4M
2022-04-21Series A· $20M
Leadership Team
Hermann Frank
Co-Founder, CEO
Edgar Verschuur
Global Head of Connectivity
Recent News
Morningstar.com
2025-09-12
2025-03-11
2025-03-06
Company data provided by crunchbase