Randstad Digital Americas · 19 hours ago
Tier 1 Customer Support
Raleigh, NC
Contract
Hybrid
Entry, Mid Level
$15/hr - $18/hr
2+ years expRandstad Digital Americas is seeking a detail-oriented Billing and Disputes Specialist to join their team in Raleigh. In this role, you will provide vital support in resolving billing inquiries and managing account reconciliations for over 10,000 system users.
Information Technology & Services
Responsibilities
Collaborate with internal teams to research and resolve disputes or discrepancies in billed amounts and payment transactions
Conduct outbound calls to assist in collection efforts
Reconcile accounts as needed to ensure financial accuracy
Maintain accurate records of all calls, inquiries, and resolutions
Ensure all tasks are completed within designated targets and escalate issues as necessary
Communicate progress and resolution status clearly to end users
Qualification
Required
2+ years of professional experience in billing, collections, or customer support
High proficiency in MS Office (Excel, Word, Outlook)
Exceptional attention to detail and organizational skills
Strong communication skills with the ability to explain complex billing issues simply
Must be local to the Raleigh, NC area for hybrid attendance
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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