Intercom · 20 hours ago
NetSuite System Analyst
Chicago, Illinois
Full-time
Hybrid
Senior Level
$128K/yr - $149K/yr
5+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking an experienced NetSuite System Analyst to provide technical support, build system enhancements, and collaborate with cross-functional teams to streamline operations and improve system functionality.
Enterprise SoftwareSaaSMarketingCRMMarketing AutomationSales Automation
Responsibilities
Provide ongoing support to end-users, addressing and resolving technical issues related to NetSuite
Design and configure customizations in all NetSuite modules utilizing customizable objects including custom records, lists and segments
Utilize SuiteScript and workflows to automate business processes, extend native functionalities and address system limitations
Implement NetSuite integrations with third-party applications, tools, and external systems using RESTlets, Web Services, or other integration technologies
Perform unit and integration testing, and ensure a smooth deployment process for all NetSuite customizations and configurations
Create customized reports, saved searches, and SuiteAnalytic workbooks to support financial reviews
Leverage NetSuite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases
Identify opportunities for process optimization within NetSuite, recommending and implementing improvements
Author detailed design/specification documents capturing business processes, use cases, exception handling and test cases
Collaborate and communicate efficiently with teammates and stakeholders to define and align requirement, scope and use cases
Qualification
Required
Minimum five years of experience in administrating NetSuite ERP
Expertise in configuring NetSuite accounting modules and features (Basic Accounting, OneWorld, Multi-book, Advanced Revenue Management, SuiteAnalytics, Fixed Asset Management etc.)
Experience in developing using NetSuite SuiteScript 1.0 and 2.0, including but not limited to Client Scripts, User event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets
Experience on integrating external systems with NetSuite
Adept in using NetSuite ODBC, relational databases, SQL, and data management
Familiarity with NetSuite best practices and methodologies
Good understanding of basic accounting and financial principles, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, financial reporting, and month end activities
Strong problem-solving and analytical skills
Ability to have clear and effective communication with stakeholders and partners
Administration, configuration and customization of NetSuite accounting modules and features
SuiteScript (1.0 & 2.0)
NetSuite default connectors(Coupa, Ad, etc.)
Custom API integration and data pull
NetSuite ODBC reporting
Version Control and Collaboration Tools (Git, Jira, etc.)
Preferred
NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteFoundation) is a plus
Previous experience in high tech industry or relevant consulting fields in a similar role
Experience with other SaaS systems that are often used together with NetSuite (i.e. Coupa, Workato, Workday)
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase