Iron Bow Technologies · 13 hours ago
Cisco Operations Specialist
United States
Full-time
Remote
Mid LevelIron Bow Technologies is a next generation solutions provider delivering mission success across government, healthcare, and commercial industries. The Cisco Operations Specialist is responsible for the operational health and efficiency of the Cisco partnership, acting as a liaison between Sales, Purchasing, Order Management, and Cisco to ensure accurate configuration and issue resolution throughout the sales lifecycle.
GovernmentElectronicsConsumer GoodsInformation TechnologyConsumer Electronics
Responsibilities
Oversee the end-to-end operational execution of Cisco-related deals and orders
Ensure accuracy and compliance within Cisco Commerce Workspace (CCW) and associated partner systems
Maintain the operational health of the Cisco relationship by proactively identifying and resolving process gaps
Partner with Sales teams to edit configurations, clear system errors, and prepare accurate submissions in CCW
Provide pre- and post-sales operational support to ensure deals move smoothly from quote to order
Act as the escalation point for complex Cisco ordering issues
Work closely with Purchasing and Order Management teams to:
Determine Cisco lead times and manage expectations around material constraints and recommits
Navigate logistics including returns (RMAs), order corrections, and shipment issues
Escalate and close requests for credits with Cisco
Develop and deliver training materials for inside sales teams, with a focus on Purchasing and Order Management
Educate internal stakeholders on CCW best practices, processes, and system updates
Create documentation and resources to improve efficiency and reduce repeat errors
Serve as the operational bridge between Sales, Purchasing, Order Management, and Cisco
Communicate status updates, risks, and resolution plans clearly to stakeholders
Support continuous process improvement initiatives to enhance operational performance
Qualification
Required
Strong expertise in Cisco Commerce Workspace (CCW) and Cisco partner tools
Experience supporting sales operations, purchasing, or order management in a technology or channel environment
Working knowledge of Cisco ordering processes, logistics, and RMA/credit workflows
Ability to troubleshoot complex system and configuration issues
Strong communication skills with the ability to work across multiple teams
Detail-oriented with strong organizational and problem-solving skills
Benefits
Collaborative Environment
Integrity
Transformation
Thriving Culture
Impactful Work
Innovation & Excellence
Flexibility & Autonomy
Resources
Company
Iron Bow Technologies
We deliver mission success through next-generation solutions across government, healthcare, and commercial markets.
Founded in 2007
501-1000 employees
H1B Sponsorship
Iron Bow Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (1)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2018-09-28Acquired
Leadership Team
Kevin Greene
Vice President
Recent News
Company data provided by crunchbase