UMass Memorial Health · 17 hours ago
End User Computing Analyst
Milford, MA
Full-time
Onsite
Entry Level
$23.36/hr - $42.04/hr
2+ years expUMass Memorial Health is a leading health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. They are seeking an End User Computing Analyst to provide technical support for enterprise end user equipment and systems, ensuring efficient problem resolution and customer satisfaction.
BiotechnologyEducationHealthcareWellnessHospitalDiabetesHealth CareMedicalPersonal Health
Responsibilities
Responsible for imaging and software installs on end user devices
Logs and monitors customer questions, issues, and problems through resolution/completion
Provides customer updates and status reports regarding open customer issues as appropriate
Maintains Service Level Agreements set forth by the organization
Creates knowledge base articles containing job aids for step-by-step instructions on how to use hardware or software, step-by-step installation instructions on how to install and configure hardware or software and how to triage and troubleshoot known hardware and/or software issues
Provides configuration, deployment, and operational support of various end user devices and software/systems, including but not limited to, hardware devices, operating systems, workstations, mobile devices and operating systems, printers, scanners, barcode and document scanners, peripherals, and software applications throughout the organization
Activates cellular service on mobile devices for various carriers
Troubleshoots the installation/upgrading, configuration, troubleshooting and support of various Windows operating systems and compatible software applications
Troubleshoots and supports file and print services
Performs data and/or application backup and verification as necessary
Conducts performance and functional testing on equipment and software and restores any data and/or applications as necessary. Adjusts configuration options as required for installation
Provides appropriate instructions for users of newly installed devices
Creates a data backup/archive for devices scheduled to be decommissioned, removes all software, data files, custom applications, licensed software, etc
Verifies final disposition of assets (e.g. lease return, scrap, return to manufacturer for replacement, etc.) and gains approval for replacement or disposal of any failed devices. Delivers decommissioned devices to lessor for lease return, scrap, or to manufacturer for replacement
Performs administration of OS registry level and active directory, including mobile device management
Use of Ivanti Management Console for inventory, reports, and image deployment
Identifies and troubleshoots network issues as it relates to end user devices
Assists in the troubleshooting of virtual/telemedicine devices/carts and conference room equipment (e.g. projectors, TVs, codecs)
Qualification
Required
High school diploma or equivalent
Two (2) years technical customer service experience
Demonstrated technical experience with PC hardware and software support environments
A combination of expertise in Windows operating systems, IOS, and TCP/IP networking
Solid knowledge base of Microsoft Office suite applications, and basic inter/intranet skills
Ability to self-manage and to operate in an organized and efficient manner within a fast-paced environment
Excellent interpersonal and customer communication skills, both verbal and written
Preferred
Associate's degree
Related certifications such as CompTIA A+, Microsoft Certified Professional (MCP) in end user computing technologies
Benefits
This position may have a signing bonus available
Company
UMass Memorial Health
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.
10001+ employees
H1B Sponsorship
UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$4.7MKey Investors
Federal Emergency Management Agency
2022-12-01Grant· $4.7M
Leadership Team
Victoria L. McCandless
Senior Vice President, Chief of Staff, System CEO Communications Officer
Sergio Melgar
EVP & CFO
Recent News
2025-11-12
Company data provided by crunchbase