Columbus Metropolitan Library · 21 hours ago
Information Services Specialist (20/24hr.) Barnett Branch
Columbus, OH
Part-time
Onsite
Entry Level
$21.49/hr - $28.89/hr
1+ years expColumbus Metropolitan Library is dedicated to providing excellent service and fostering diversity within its workforce. The Information Services Specialist will answer customer inquiries, organize programs for adults, and assist with overall customer service, while also engaging in collection management and community outreach activities.
EducationLifestyleEBooksEvents
Responsibilities
Proactively provides a high level of customer service and assists customers through various aspects of utilizing the Library
Interviews, researches and answers customer questions by locating appropriate sources of information using a variety of tools and resources
Plans, promotes, presents or coordinates programs for adults at the location and off-site, focusing on the needs of customers
Performs collection management activities following the direction of the Collection Lead and Collection Programs Leads
Creates displays and merchandises materials
Ensures that the location is neat, orderly, appealing and inviting to customers and staff
May be the location liaison for Life Skills, working with the Library’s Life Skills Program Leader and community members to understand and meet the needs of adult customers, particularly in the areas of social services and job help
Maintains personal skills to assure quality of service in areas of library collections, technology, readers’ advisory and reference, social services, job and career help resources and knowledge of community resources
Establishes and maintains relationships and communication with local community organizations and resources to bring information, programming and services to the library location
Assumes responsibility for the operation of the location in the absence of a manager
Coordinates volunteer activities including orienting, training and scheduling
Performs additional duties as assigned including serving on task forces, committees, etc
Qualification
Required
Bachelor's Degree required
1-3 years' customer service experience required
Ability to express self effectively and concisely, both orally and in writing
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements
Preferred
Experience delivering programs and services to diverse audiences
Benefits
A robust benefits package that supports your physical, mental, and financial well-being.
Comprehensive medical, dental, and vision plans to meet your healthcare needs.
A qualified employer for Public Service Loan Forgiveness.
Access to mental health resources and employee assistance programs for your peace of mind.
Generous paid time off and leave options to balance your work and personal life.
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
A variety of voluntary and supplemental insurance plans to complement your lifestyle.
Company
Columbus Metropolitan Library
Columbus Metropolitan Library is a public library system that offers books, e-content, and events for kids, teens as well as adults.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Losinski
Chief Executive Officer
Annette Slonaker
Assistant to the CEO
Recent News
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