Multiquip Inc. · 21 hours ago
Tech Support Coordinator
San Bernardino, CA
Full-time
Onsite
Mid Level
$25/hr - $30/hr
3+ years expMultiquip Inc. is a leading manufacturer and service provider to equipment professionals in diverse industries. As a Technical Support Coordinator, you'll be the go-to resource for troubleshooting and supporting MQ Power equipment, guiding customers through diagnostic steps to resolve issues effectively.
ConstructionReal EstateManufacturingBuilding Material
No H1B
Responsibilities
Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for issues on MQ Power equipment
Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues
Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues
Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded
Create and Share Documentation: Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions
Maintain Accurate Records: Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized
Collaborate Across Teams: Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives
Contribute to Knowledge Sharing: Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database
Positive Customer Interaction: Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive
Qualification
Required
Associate's degree or equivalent from a technical school or two-year college
3-5 years of hands-on single/three phase generator equipment experience or related training
Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams
Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources
Experience with power generator equipment ranging from 6 kW to 600 kVA, engine data analysis, and interpreting engine DTC's
Ability to communicate technical information clearly, both in writing and verbally
Strong customer service skills, including effective telephone communication and problem-solving
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software
Self-motivated with the ability to manage multiple tasks and work independently
Preferred
Previous experience with diesel-powered generators is highly preferred
3-5 years of hands-on electromechanical experience or related training
Experience with electrical troubleshooting, engine data analysis, and interpreting system codes
Benefits
Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date
Medical, Vision & Dental plans (including orthodontic coverage)
Company paid Life, AD&D, short-term and long-term disability
Generous Paid Time Off - Accrue up to 4 weeks per year
11 paid Holidays
401(k), and other financial benefits
Tuition Reimbursement up to $5,250 a year
MetLife Hyatt Legal and AFLAC benefit plans
Employee Assistance Program
Company
Multiquip Inc.
Founded in 1973, Multiquip is one of the largest, most diversified manufacturers and suppliers of world-class quality products and solutions for the construction, industrial, telecom, government, non-commercial, aerospace, entertainment, and oil & gas exploration markets.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Hanken
Senior VP of IT
Recent News
2025-11-02
2025-09-03
Company data provided by crunchbase