L3Harris Technologies · 15 hours ago
Manager, Technical Support Engineering
Rochester, NY
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expL3Harris Technologies is dedicated to recruiting and developing high-performing talent who are passionate about what they do. The Manager of Technical Support will oversee program management and technical support for the WESCAM USA Service Center, ensuring customer satisfaction and financial performance.
National DefenseInformation TechnologyCommercialNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage a portfolio of complex technical support and depot-level repair programs at two service center locations
Leadership responsibility for managing several direct reports and departments typically consisting of experienced professional technicians, or lower-level supervisors or associate managers
Requires management and leadership knowledge in job area. Typically has comprehensive knowledge and skills within a specific technical or professional discipline
Establishes operational plans with measurable contribution to function or business area results
Communicates within and outside of organization to explain and influence changes to policies, practices, or approaches
Makes significant improvements in processes, systems, or products
Requires ability to communicate with leadership regarding matters of importance to the function or business area. May conduct briefings with senior leaders
Ensure customer satisfaction, maintain customer communication, and provide overall management of the customer relationship
Manage the cost, schedule, and technical performance requirements of programs through all phases from inception to completion
Ensure that all resources such as repair technicians, logistics, manpower, production, and facilities are available to support the program
Direct the work of employees assigned to the program from technical, manufacturing, and logistics areas
Solve complex problems with significant business impact
Interact internally with management and customers on significant business matters
Develop, manage, track, and report financial forecasts
Understand customer procurement processes and government funding approval
Make effective decisions regarding the profitability and achievability of pursuits
Qualification
Required
Bachelor's Degree and minimum 9 years prior related experience
Graduate Degree with a minimum of 7 years of prior related experience
In lieu of a degree, minimum of 13 years of prior related experience
Active Secret level, US government security clearance
Preferred
Experience managing programs within a DOD or Aerospace environment
Experience with systems integration, software, optical, and electro-mechanical systems
Solid technical background and strong financial management skills
Experience leading teams and working with other teams, business units, and customers
Advanced business knowledge, general management and leadership capability to lead business areas or functional teams
Broad experience across multiple related professional disciplines within the organization, combining theory, past practical experience and the organization's business practices
Experience with customer and stakeholder communication
Strong organizational and interpersonal skills
Excellent oral, written, negotiation, and presentation skills
Previous experience managing government contracts
Previous EO/IR experience highly desired
PMP or equivalent highly desired
Active Secret Clearance, with eligibility for higher level is desired
Company
L3Harris Technologies
L3Harris Technologies provides platform management system solutions for armed forces.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2024-03-27Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Tania Hanna
Vice President Government & Customer Relations
Chip Teets
Senior Director, International Programs, Products & Technology
Recent News
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