Cable One/Sparklight Careers · 22 hours ago
Service Delivery Specialist
United States
Full-time
Remote
Mid Level
3+ years expCable One and Sparklight are committed to connecting their customers and associates to what matters most. The Service Delivery Specialist will support the Carrier channel by coordinating the delivery of products for carrier customers, overseeing deployment projects, and ensuring high satisfaction levels through collaboration with internal teams and external partners.
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Responsibilities
Supports the Carrier channel by coordinating the delivery of Sparklight suite of products for carrier customers. Responsibilities include providing documentation, service status updates, and deployment progress to internal teams and external carrier contacts. Acts as a liaison between carriers and internal stakeholders throughout the lifecycle of each project
Oversees multiple deployment projects for carrier customers. Ensure accurate reporting and tracking for each deployment, including site surveys and construction milestones
Maintains a high level of satisfaction for internal teams and carrier partners by collaborating closely with Network Engineering, Local Operations, Business NOC, and various operational support organizations
Coordinates with Engineering support teams for planned and unplanned maintenance activities impacting carrier circuits and services
Communicates order status, maintenance notices, and service completion updates via email and phone to carrier partners. Works directly with carriers to resolve service and deployment issues before, during, and after activation
Ensures all carrier deployments, initiatives, and processes comply with organizational standards, policies, and objectives
Performs additional responsibilities as needed to advance organizational goals, uphold brand principles, and support company values
Qualification
Required
High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience
Intermediate skill in essential software applications, including Outlook, Excel, Word, and Visio required
Understanding of ROI and RFP
High level of accountability and detail-orientation required
Requires thorough working knowledge of WAN/LAN topology and supporting products required in the context of either MSO or Telco segment
Proven experience in collaborating with other support organizations to provide complete customer resolution required
Good troubleshooting skills and excellent customer service skills
This position will require up to 5% travel
Preferred
Bachelor's degree preferred
Previous experience within cable industry, specifically in the areas of fiber deployment, configuration and project management preferred
Proven experience in developing support infrastructures for new services preferred
Proven experience in coordinating multiple deployments over large fiber networks, with a proactive approach to process improvement is preferred
Knowledgeable in Salesforce.com and ServiceNow preferred
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Company
Cable One/Sparklight Careers
At Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2020-05-19Post Ipo Debt· $400M
2015-06-15IPO
Leadership Team
Todd Koetje
CFO
Tony Mokry
Senior Vice President Residential Services
Recent News
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2026-02-07
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2026-01-06
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