EXOS · 1 day ago
IT System Administrator
Greater Indianapolis
Full-time
Onsite
Mid Level
3+ years expEXOS is a company focused on managed services, and they are seeking an IT System Administrator. This role is responsible for owning patch management and optimizing core MSP platforms to ensure reliable service delivery.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Krystal Ruster
Responsibilities
Own the MSP patching program for workstations and servers across client environments, ensuring consistent patch cadence and measurable compliance
Plan, schedule, and execute patch deployments across Windows and Linux systems, including security updates, feature updates, drivers (where applicable), and third-party patching
Maintain and improve patching workflows including: Testing rings / pilot groups, Approval policies, Maintenance windows, Rollback procedures and mitigation plans
Validate updates in controlled groups prior to broad deployment to minimize business disruption and reduce patch-related incidents
Monitor patch execution and failure rates, troubleshoot root causes, and drive timely remediation
Collaborate with internal teams (Service Desk, Security, Compliance, CSMs) to align patching schedules, maintenance windows, and client expectations
Maintain accurate documentation for patching standards, schedules, approvals, exceptions, and client-specific patching requirements
Conduct routine audits to confirm patch policies are functioning as intended and remain consistent across all supported clients
Administer and optimize core MSP platform tooling to ensure reliable, consistent service delivery across all managed clients
Serve as an owner/administrator for key systems including: N-Central (patching configuration, monitoring policies, device targeting, automation policy support), Hudu (documentation integrity, KB standards, process alignment for service delivery), AutoElevate (privilege workflows, policy alignment, operational support), Additional MSP tools as needed for service delivery
Standardize configurations, naming conventions, policies, and operational “known good” baselines across the managed environment
Improve monitoring, alerting, and reporting visibility related to patching, compliance, and endpoint/system health
Ensure documentation and operational processes remain current as tools evolve, and drive continuous improvement in how tooling is used
Partner with Security and Compliance to ensure patching practices align with organizational and regulatory expectations
Support vulnerability remediation workflows by prioritizing and applying security patches that reduce risk exposure
Track and report patch-related risk reduction using vulnerability and compliance metrics (e.g., vulnerability scores, critical patch aging, compliance percentages)
Provide consistent reporting to IT leadership on patch health, trends, risks, and exceptions, with actionable next steps
Identify repetitive patching, remediation, and tooling administration work that can be automated and implement automation to reduce manual technician effort
Build and maintain automation for common operational needs such as: Pre/post patch checks, Failed patch remediation actions, Automated reporting and compliance summaries, Device targeting, ring assignments, and standard configuration enforcement
Develop, test, and maintain scripts and automations (PowerShell/Bash and platform-based workflows) that are reliable, well-documented, and safe for production use
Establish repeatable “known good” processes and guardrails to reduce patch risk and improve consistency across clients
Coordinate patching activities to minimize disruption to business operations during maintenance windows
Work with client stakeholders through internal teams (CSMs/Service Desk) to address patch exceptions, business constraints, and risk-driven priorities
Contribute to continual service improvement by identifying root causes of recurring patch issues and implementing long-term fixes
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
3+ years in system administration with a strong emphasis on patching, update management, and automation
Extensive experience with Windows Server (2016, 2019, 2022) and Linux distributions (RHEL, Ubuntu, CentOS, etc.)
Proficiency in patch management tools such as WSUS, SCCM, Intune, Ivanti, or equivalent
Strong proficiency in PowerShell and Bash for automating patching workflows, system configurations, and administrative tasks
In-depth understanding of cybersecurity best practices related to patching, vulnerability management, and risk assessment
Experience with Active Directory, Group Policy, and managing enterprise network configurations
Familiarity with cloud-based patching solutions (Azure Update Management, AWS Systems Manager)
Experience with system monitoring tools such as Nagios, SolarWinds, Splunk, or equivalent
Strong analytical and problem-solving abilities
Excellent communication and documentation skills, including technical documentation for automation scripts
Ability to work independently and collaborate within a team
Strong attention to detail and organizational skills
Preferred
Microsoft Certified: Windows Server Administration Fundamentals or equivalent
CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals
ITIL Foundation certification is a plus
Experience with Python or other scripting languages for automating security updates and system maintenance
Experience with Infrastructure-as-Code (IaC) tools such as Ansible, Terraform, or Chef
Company
EXOS
At EXOS, we provide the critical support organizations need to protect, strengthen, and grow as technology and business needs continue to evolve.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Sondhi
Chief Executive Officer
Chris Norris, MBA
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