Global Technical Talent, an Inc. 5000 Company · 1 day ago
Technical Writer - Process development, Front page
Oakland, CA
Contract
Hybrid
New Grad, Entry Level
$40/hr - $42/hrGlobal Technical Talent is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. They are seeking a detail-oriented Technical Writer to support business process documentation and content management within a large utility environment.
Enterprise SoftwareHuman ResourcesInformation TechnologyCRMStaffing Agency
Responsibilities
Serve as a CCO subject matter expert (SME) for General Reference by reviewing updates and changes submitted by business partners
Research and resolve process issues; draft clear and structured process steps for incorporation into the General Reference tool
Identify opportunities for process improvement within existing documentation
Publish approved business process documents into the Front Page application for General Reference
Edit and reformat information into concise, user-friendly documentation prior to publishing
Post updates to the “What’s New” page to ensure visibility of recent changes
Maintain accessible archives of prior process documentation for internal research, including Law Department inquiries
Utilize Outlook, Excel, and Word to track and manage requested updates
Analyze call guides and customer contact processes to determine required updates or eliminations
Provide innovative and logical decision-making when documenting communications and process steps
Partner with team members to ensure all “How 2 Guides” are current and aligned across reference tools
Respond to General Reference mailbox inquiries within one business day
Actively participate in safety programs and demonstrate leadership in workplace safety initiatives
Identify and correct potential safety hazards
Comply with “Zero in on Safety” practices and complete required ergonomic and safety training
Qualification
Required
Strong experience in written communication and documentation development
Experience with Front Page or other web publishing programs
Advanced proficiency in Microsoft Excel, Word, and Outlook
Strong logical and critical thinking skills
Ability to work independently with minimal direction
High attention to detail and ability to identify unclear or inconsistent documentation
Benefits
Medical, Vision, and Dental Insurance Plans
401(k) Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase