4FRONT Engineered Solutions · 1 day ago
Order Processing Specialist
Carrollton, TX
Full-time
Onsite
Mid Level
3+ years exp4FRONT Engineered Solutions is seeking an Order Processing Specialist to manage customer and distributor sales orders with a focus on accuracy and exceptional customer service. The role involves collaborating with various teams to resolve challenges and improve processes while ensuring efficient order processing.
Manufacturing
Hiring Manager
John Vandenberg
Responsibilities
Serve as a resource and part expert by providing accurate support to customer inquiries
Work with Sales, Engineering, and Operations to identify challenges and develop creative solutions
Assist with the creation and maintenance of Standard Operating Procedures (SOPs)
Communicate with customers regarding orders for manufactured and aftermarket products
Review orders and incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete prior to order entry
Enter and process confirmed orders in JD Edwards ERP system and acknowledge back to customer
Contact distributor for clarification of missing information
Resolve any problems with the orders to ensure orders are processed correctly
Answer distributor’s inquiries regarding pricing, availability, and order status
With the Purchasing to provide ship dates for non-stock items
Advise distributors of delays or changes in shipping dates
Expedite, if required, to meet customer expectations
Answer any sales order questions that arise within sales, customer service
Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs
Assist with continuous improvement projects including lean and kaizen events in order to improve the department
Qualification
Required
High school diploma
3-5 years of experience in customer service working with customers, salespeople, or distributors
Intermediate skill level with Microsoft Office Suite
Preferred
Associate's degree in business administration
Experience with JD Edwards software
Benefits
Generous PTO
11 paid holidays
Day‑1 coverage for insurance benefits
Company
4FRONT Engineered Solutions
4Front Engineered Solutions is a global leader in entrance solutions, providing one of the world’s most comprehensive lines of entrance automation products and warehouse solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Francisco Acosta
Human Resources Business Partner
Company data provided by crunchbase