The Home Depot · 17 hours ago
Senior Learning Specialist
Houston, TX
Full-time
Onsite
Mid, Senior Level
2+ years expThe Home Depot is seeking a Senior Learning Specialist to oversee the research, design, and development of training programs for Customer Care. This role involves collaborating with various teams to create and execute training deliverables, conducting training needs analysis, and assessing training effectiveness.
RetailE-CommerceHome ServicesHome and GardenHome DecorHome Improvement
Responsibilities
Guides and directs work for team to ensure proper course/curriculum creation and delivery. Provides coaching, teaching, and training to team
Participates in the planning, conducting, and reviewing of any training within Call Center and helps to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the team on this analysis
Assists in the development of workplans, curriculum maps, and implementation plans
Works with associates, team, and Leadership to determine individual, team, and department training needs
Tracks industry trends in Training and Learning by participating in various external organizations; benchmark with other internal and external organizations
Qualification
Required
Must be eighteen years of age or older
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job
2 years of work experience
Proficiency with software including MS Word, MS Powerpoint, MS Excel
Excellent written and communication skills
Excellent interpersonal skills
Preferred
Experience with the production and execution of classroom based training and adult learning principles
Experience in creating training materials for contact center and retail organizations
Experience supervising teams
Experience conducting learning needs analysis and developing curriculum
Experience in Instructional Design
The Home Depot and Call Center experience a plus
No additional education
No additional years of experience
None leadership experience
None preferred leadership experience
Experience with Captivate, eLearning, and Learning Management Software a plus a working knowledge of content authoring/development tools such as Director
Proficient knowledge of Project Management principles and MS Project
Company
The Home Depot
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-31Debt Financing
Leadership Team
Ted Decker
Chair, President and CEO
Chip Devine
Senior Vice President
Recent News
2026-02-06
Mexico Business
2026-02-02
Company data provided by crunchbase