Discount Tire · 11 hours ago
IT Program Manager
Scottsdale, AZ
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDiscount Tire is America’s largest independent tire retailer, specializing in tires & wheels. The IT Program Manager is responsible for leading critical enterprise investments and driving strategic change by managing programs, providing technical expertise, and fostering collaboration across stakeholders.
RetailAutomotiveLogistics
Responsibilities
Provides overall program leadership, guidance, and manage all aspects of a given program, including requirements gathering, project management deliverables, and implementation
Provides steady leadership in the face of uncertainty, change, and aggressive deadlines
Provides Business Relationship Owners with assistance in forecasting activities on initiatives prior to the Research stage and a Project Manager being assigned
Proactively sets performance expectations and helps project managers and manages expectations of delivery and requirements, yielding consistent results
Manage the configuration of the Point-of-Sale system for new stores
Manage application-level support for Full Service stores
On-site product assessment at Full Service locations including network, software and hardware assessment for new and existing locations
Provides on boarding/Coaching/Mentoring and Support of project managers within the program
Provides technical expertise in planning, execution, and leadership of program, projects, and initiatives
Maintains excellent relationships with all levels of the matrix organization
Program Manager will need to continue to manage some projects and perform all the duties of a Project Manager when needed
Reviews budget variances and scope change requests and participates in the budget-resolution process
Promotes collaboration and coordination across broad categories of stakeholders
Leads cross-functional meetings and fosters teamwork; drives escalation and resolution of issues. Also participates in all project Leadership meetings for projects within the program
Addresses escalated resourcing issues with project manager and resource manager, as needed
Provides on boarding/Coaching/Mentoring and Support of project managers within the program
Provides technical expertise in planning, execution, and leadership of program, projects, and initiatives
Maintains excellent relationships with all levels of the matrix organization
Program Manager will need to continue to manage some projects and perform all the duties of a Project Manager when needed
Ensures Discount Tires procurement and sourcing procedures are followed
Participates in Business Segments road-mapping activities
Manages program level risks, interdependencies, contingency plans and ensures defined methodology is followed through all stages of the project
Accountable for the delivery of projects within the program
Provides department management feedback on program team member(s) performance
Co- ownership of Sponsor/Stakeholder Engagement Training
Provides Program/Project Management consulting services to other areas as appropriate
Performs other duties as required
Assists employees, vendors or other customers by answering questions related to the recruiting processes
Completes work in a timely and accurate manner while providing exceptional customer service
Other duties as assigned
Qualification
Required
This position requires a minimum of eight years progressive experience in Project and Program Management. Including managing large-scale complex projects
Experience in data analytics required
Strong subject matter expertise using and supporting Vast On Line (VOL) required
Extensive experience providing user support/training in VOL required
Strong experience in converting Full Automotive Service locations to VOL required
Must have demonstrated leadership ability, business acumen, and industry knowledge
Proven ability to build and lead integrated teams from various internal and external organizations across multiple sites
Adept at helping team members harness and develop strengths in pursuit of successful program outcomes
Ability to achieve broadly communicated objectives with a minimal amount of supervision
Ability to promote innovative ideas and accept the risks that are required to lead change
Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations
Strong analytical and financial skills
Ability to innovate under new and/or changing conditions
Proven problem-solving and decision-making skills
Effective consultative and influencing approach
Excellent interpersonal and communication skills, and proven ability to work effectively with all organizational levels
Ability to succeed in a dynamic matrix organization
Excellent facilitation and presentation skills
Cultural adaptability
Ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential
Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude
Maintaining confidentiality, treating others with respect and upholding Company values is key
This position requires a bachelor's degree or equivalent work experience in Project Management, Information Technology, Retail, Business Administration, or related field
Company
Discount Tire
Our boards are a place to gather ideas, share tips, and enjoy the beauty of the automotive world. Your Journey Starts Here.
10001+ employees
H1B Sponsorship
Discount Tire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Andrew Haus
Chief Financial Officer
Tom Williams
Executive Vice President & Chief Experience Officer (CXO) Customer Experience
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