FLOFORM Countertops · 20 hours ago
Customer Service Representative/Commercial Division
Meridian, Idaho
Full-time
Onsite
Entry Level
$30/hr - $35/hr
2+ years expFLOFORM Countertops is a manufacturer and installer of premium surface countertops, with a commitment to providing excellent customer service. They are seeking a full-time Customer Service Representative for their commercial division to handle customer inquiries, process orders, and ensure a positive customer experience.
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Responsibilities
Estimating Blueprints and completing measurements for clients
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Assists customers in person, by email or on the telephone
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Other duties as assigned
Qualification
Required
High School Diploma with 2 years customer service experience with experience in similar industry
A background in interior design considered an asset
1-2 years estimating blue print, and completing measurements
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Valid driver's license and a clear criminal record check
Strong organizational skills, with attention to detail
Ability to handle challenging situations with diplomacy and respect
Effective verbal communication skills
Basic mathematical skills
Ability to solve problems as they arise
Benefits
Medical, prescription, dental, and vision insurance
Company-paid life and AD&D insurance
Company-paid Employee Assistance Program (EAP)
Medical and dependent flexible spending accounts (FSA)
Eligibility to participate in the company 401(k) plan
Company
FLOFORM Countertops
Established in 1961, we are one of the largest countertop fabricators in North America with 14 showrooms and 6 fabrication facilities across western Canada and the northwest USA.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase