Hotwire Communications Ltd · 1 day ago
Regional Launch Department Manager
Naples, Florida, United States
Full-time
Onsite
Mid, Senior Level
3+ years expHotwire Communications Ltd is a telecommunications company seeking a Regional Launch Department Manager to lead a team focused on building relationships with boards and POA offices for assigned properties. The role involves overseeing the launch process and ensuring project requirements are met throughout the assigned territory.
Telecom & CommunicationsMarketingInternetPublic RelationsTelecommunications
Responsibilities
Partner with the Area leadership to ensure that all development projects are designed, financed and constructed in a manner which is consistent with contractual obligations and company standards
Partner with the appropriate departments to ensure that geographical staffing is consistent with the pipeline of new projects coming online
Provide support and training to the Launch Account Managers (LAM)
Determine required staffing based on unit count, community and property type
Responsible to assign Launch Account Managers to work at each property
Proactive approach to determine project requirements, contractual obligations based on contracts
Attend Board Meetings at properties on behalf of Hotwire Communications
Participate in weekly conference calls for all Launch Projects
Participate in internal management meetings and discuss status of launch projects
Handle VIP’s/Special request from property management personally
Responsible to confirm with team deliverables are on track and met by project deadline
Responsible to identify any needs for the launch team
Attend Kick off meeting, prepare and present Installation phase of the launch
Coordinate Launch Account manager introduction to each launch project
Communicate with operation manager any technical needs
Attend all operations meetings for manpower and quota allocations
Other duties as assigned by Supervisor
Qualification
Required
Bachelor's degree in business, or appropriate equivalent from an accredited university
At least 3 years' telecommunications industry experience with account management experience preferred
Knowledge of cable and telecommunications products and services a plus
An innovative thinker and a creative problem solver who identifies and resolves customer issues
Demonstrated ability to incorporate customer service standards into all employee job responsibilities
An entrepreneurial spirit and willingness to roll up his/her sleeves and be a “hands-on” leader
Experience in customer-facing roles in sales, project management, customer service and/or technical support
Benefits
Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks
Company
Hotwire Communications Ltd
Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Group
2025-06-13Acquired
2021-04-29Private Equity
Leadership Team
Kristin Johnson Karp
Co-Founder & CEO
Recent News
Brookfield Infrastructure Partners LP
2025-11-08
2025-10-21
Company data provided by crunchbase