Pomeroy · 1 day ago
Executive Support Technician
San Jose, CA
Full-time
Onsite
Entry, Mid Level
2+ years expPomeroy is seeking an Executive Support Technician for the Stryker Account, a role that provides high-valued support to executives. The technician will be responsible for managing ticket metrics, providing AV support, and maintaining key relationships with executives and admins.
Consulting
Responsibilities
Required to meet the monthly metric standard of 100 tickets (150 goal) closed a month
Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests for Resolution and Acknowledgement times
Become familiar and understand the admins and who falls within scope of designated support
Provide AV Support for Executives during Meetings and Support events
Build key relationships with admins and executives within the business
Understand the key processes within Level 2 Support (New Hire, PC Refresh, Terminations)
Provide off hour support to Executives
Provide travel support for Executives during high valued Meetings and high priority issues
Maintain engagement within the Executive Support Mailbox and Ticket queue
Document, create, and maintain tickets within ServiceNow
Maintain targeted Ticket Metrics from Pomeroy/Client
Maintain SLA/OLA elapsed times (No breaches)
Assist with Dispatching tickets and the ticket creation process
Providing a IT Level 2 support service regarding troubleshooting and standard processes for the end users involved
Qualification
Required
2+ years Deskside Support required
Demonstrates excellent verbal communication and writing skills
Demonstrates good customer service skills and motivation
Must be responsible and dependable
Must have reliable transportation
Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications
Ability to work well with various people from staff to high-level administrators
Preferred
White Glove Support experience preferred
Enterprise Level experience preferred
In progress or have acquired the CompTIA A+
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase