Jack Henry · 1 day ago
EPS Risk Management & Reseller Support - Technical Support Representative III
United States
Full-time
Remote
Mid Level
4+ years expJack Henry is a technology company focused on financial services, aiming to transform how community banks and credit unions connect with their customers. They are seeking a Technical Support Representative III to provide dedicated technical troubleshooting and customer service for their Enterprise Payment Solutions. The role involves assessing customer issues, monitoring support channels, and staying updated on product enhancements.
Enterprise SoftwareFinanceBankingFinancial Services
Responsibilities
Providing support for our Enterprise Payment Solutions SmartPay applications and Application Programing Interfaces for Web Services calls. This will include accurately assessing the customers issue through asking appropriate questions to understand the need, researching the issue, providing a resolution, and escalating if necessary
Monitoring incoming calls, web messages, emails, and cases and resolving in accordance with Service Level Standards
Staying up to date on latest enhancements and features to our products through participating in ongoing training programs
May perform other job duties as assigned
Qualification
Required
Minimum of 2 years of experience in banking operations AND 2 years of technical support either in person or over the phone within a financial institution for a combined 4 years of experience
Ability to work at least one Sunday per fiscal year for release testing
Ability to work in an on-call rotation Monday through Sunday once per month
Ability to work the schedule of Monday - Friday 9:00 am - 6:00 pm Central
Flexibility and adaptability to work in a fast-paced changing environment as a member of a team using problem solving skills to provide quality customer service to our clients
Preferred
Experience with Jack Henry products or payment applications
Experience with Application Programming Interfaces and Web Services
Experience with SQL Server
Experience with desktop sharing software especially BOMGAR
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
Benzinga.com
2026-02-04
2026-02-03
Company data provided by crunchbase