ADDA · 1 day ago
IT Support Specialist
New York, United States
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expADDA is a fast-growing IT Managed Service Provider known for exceptional client service and a collaborative team culture. They are seeking an IT Support Specialist to expertly resolve advanced technical issues while managing client relationships and improving support delivery. This role requires both technical mastery and excellent customer-facing skills.
Management Consulting
Responsibilities
Serve as a trusted, client-facing technical authority for escalated and complex support needs, managing both the technical solution and the client's experience
Expertly diagnose and resolve difficult, non-routine issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments
Own issues end-to-end including in-depth investigation, root cause resolution, meticulous documentation, and consistent client communication
Provide advanced support for networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing, including complex troubleshooting and configuration
Partner with teammates in a non-tiered support structure that values cross-functional collaboration and shared ownership
Participate in client projects including migrations, deployments, security initiatives, and system upgrades
Identify recurring issues and recommend automation, tooling improvements, or process changes
Maintain clear, accurate documentation and contribute to internal knowledge resources
Provide onsite support to NYC-area clients as needed
Qualification
Required
2–5+ years of demonstrable experience in an MSP or fast-paced, multi-client, multi-site IT support environment
Exceptional troubleshooting skills across systems, networking, cloud services, and security fundamentals. You must be able to diagnose problems beyond level 2 support
Proven, customer-first mindset with outstanding interpersonal skills and the ability to communicate complex technical concepts clearly and calmly to non-technical users and C-level stakeholders
High level of comfort diagnosing unfamiliar technologies through logic, research, and experimentation, not just rote knowledge
High ownership mentality — you don't pass problems along, you solve them and manage the client relationship through the entire process
Proactive approach to improving processes, documentation, and tooling
Desire to keep learning and expanding technical depth
Preferred
Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus but not required
Experience with all tools is not required. Exposure to several is strongly preferred
Company
ADDA
ADDA is a consulting firm that offers HR, Payroll, Benefits Administration, and Talent solutions.
11-50 employees
H1B Sponsorship
ADDA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Early StageLeadership Team
Adam Daines
Founder & CEO
Company data provided by crunchbase