InterBel Telephone Cooperative Inc. · 21 hours ago
ISP Technician
Eureka, Montana, United States
Full-time
Onsite
Entry Level
2+ years expInterBel Telephone Cooperative Inc. is seeking an ISP Technician to provide technical assistance and training to members with phone and internet services. The role involves handling tier 2 trouble tickets and ensuring member satisfaction through various customer support activities.
Telecom & CommunicationsCloud ComputingTelecommunicationsWeb Hosting
Responsibilities
Provide customer support and technical issue resolution via E-Mail, phone, and other electronic
Configuration of client's equipment to connect to the Internet via layer 2 and layer 3
Provide training to customers in the use of systems and applications related to the Internet
Obtain general understanding of OS and application operations related to company offered
Identify, correct, or advise on operational issues in customer computer
Perform creation of new accounts using company provided software
Other duties may be assigned as required
Tend to the Central Office (CO) queue and assist where appropriate
Manage UCAAS (hosted IP) & Wi-Fi systems
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk
Qualification
Required
Entry-level experience
Provide customer support and technical issue resolution via E-Mail, phone, and other electronic means
Configuration of client's equipment to connect to the Internet via layer 2 and layer 3
Provide training to customers in the use of systems and applications related to the Internet
Obtain general understanding of OS and application operations related to company offered services
Identify, correct, or advise on operational issues in customer computer
Perform creation of new accounts using company provided software
Tend to the Central Office (CO) queue and assist where appropriate
Manage UCAAS (hosted IP) & Wi-Fi systems
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of Contact Management systems
Knowledge of Database software
Knowledge of Internet software
Knowledge of Word Processing
Preferred
2-3 years of related work experience
Marketing skills
Benefits
Health and dental insurance paid 100% by InterBel for employee & dependents with vision coverage.
Retirement Security Pension Plan after 1-year probationary period
401(k) matching
Paid holidays and paid time off
Wellness Program
Flexible work schedule
Basic, supplemental, and AD&D insurance
Company
InterBel Telephone Cooperative Inc.
Interbel Telephone is a telecommunications company, provides telephone voice, data communications, Security Services, Web Hosting, etc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kevin Hodik
Chief Financial Officer
Recent News
2025-01-03
Company data provided by crunchbase