Oliver James · 21 hours ago
Configuration/Implementation Analyst
Charlotte, AR
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $110K/yrOliver James is seeking a technically strong and client-focused Configuration/Implementation Analyst to lead the design and delivery of end-to-end solutions across their SaaS platform. The role involves owning solution architecture, configuration strategy, and hands-on implementation for new deployments and ongoing client enhancements.
Staffing & Recruiting
Responsibilities
Configure platform components including workflows, UI elements, validation logic, integrations, and data mappings
Design and implement API integrations with external systems and data providers
Own hands-on delivery through go-live, enhancements, and change initiatives
Support data modelling and transformation requirements within the platform configuration layer
Contribute to demo environments with realistic, production-grade solution builds
Work closely with engineering teams on complex integrations or platform extensions
Act as the primary technical design lead during project phases, engaging directly with client stakeholders
Provide architectural oversight within delivery teams, promoting consistency and best practice
Mentor junior team members and support knowledge sharing across the function
Communicate progress, risks, and architectural decisions to delivery leads and project stakeholders
Investigate and resolve escalated configuration issues with structured root-cause analysis
Develop reusable configuration assets and documentation to improve efficiency and consistency
Contribute to continuous improvement of delivery frameworks, tooling, and governance
Ensure all solutions meet security, regulatory, and data protection standards, including ISO 27001-aligned practices
Qualification
Required
Proven experience configuring SaaS platforms in complex environments
Strong working knowledge of APIs, JSON, SQL, HTML, and CSS
Solid understanding of integrations, data flows, and event-based architecture
Experience evaluating performance, scalability, and security considerations in solution design
Comfortable collaborating with software engineering teams on advanced solution scenarios
Awareness of UI/UX principles and user-centric design
Preferred
Experience working in Agile environments
Exposure to insurance or regulated industries
Company
Oliver James
At Oliver James, we deliver flexible hiring solutions tailored to your business needs across financial services, professional services, commerce & industry.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Alexia Bunker
VP - Client Partnerships
Dominic Reilly
Principal Business Partner
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