Resolve Tech Solutions · 8 hours ago
Desktop Support Analyst
Irving, TX
Full-time
Onsite
Entry, Mid Level
2+ years expResolve Tech Solutions is a company focused on providing technology solutions. They are seeking a Desktop Support Analyst to handle escalated tickets and provide VIP support, including iPhone assistance.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareConsultingSoftwareInformation TechnologyCloud ManagementData Center AutomationEnterprise Resource Planning (ERP)
Hiring Manager
Ram Kedari
Responsibilities
Prior help desk experience preferred
Can work and resolve most escalated tickets
VIP/White Glove experience
Prior iPhone support experience
Qualification
Required
Associate degree in Computer Networking or 2 years of related experience
Ability to research and resolve issues
Capable of working in a fast-paced environment
Excellent verbal communication skills and the ability to explain technical information in layman's terms
Well organized with the ability to work under pressure and meet tight deadlines
Excellent understanding of intra-department functions and operations
Ability to perform repeated bending, standing and reaching
Ability to occasionally lift up to 40 pounds
Available to work onsite Mon-Fri
Preferred
Prior help desk experience preferred
VIP/White Glove experience
Prior iPhone support experience
Company
Resolve Tech Solutions
Resolve Tech Solutions (RTS) is a technology services company focusing delivering SAP as a managed cloud service in public cloud.
501-1000 employees
H1B Sponsorship
Resolve Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (36)
2023 (52)
2022 (18)
2021 (15)
2020 (47)
Funding
Current Stage
Late StageLeadership Team
Vinod Muthuswamy
Chief Executive Officer
Syed Azhar
Chief Business Officer
Recent News
Company data provided by crunchbase