Infobahn Softworld Inc · 16 hours ago
Technical Support Specialist - II
Allen, TX
Contract
Onsite
Mid Level
$20/hr - $25/hr
4+ years expInfobahn Softworld Corp. is seeking a Technical Support Specialist - II to provide frontline technical support for their MSI Video & Analytics team. The role involves diagnosing and resolving technical issues for law enforcement customers through various communication channels, while maintaining critical cross-department relationships.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Answer inbound and make outbound technical support calls (30–40 calls/day)
Self‑assign and take full ownership of support tickets
Diagnose and resolve hardware/software/network issues
Document product issues, workarounds, and fixes
Communicate outage notifications and ticket status updates to customers
Follow internal escalation procedures
Interface with Tier II support as needed
Help maintain the online Knowledge Base
Provide technical assistance to Regional Sales Managers
Participate in after‑hours support rotation
Act as a Customer Advocate
Qualification
Required
Experience: 4 - 7 years
2–3+ years of IT helpdesk and/or application support experience
Extensive troubleshooting experience across: Hardware, Software, Networking, RAID technologies & virtual disk experience, SQL Server queries/updates, Windows Server (2016/2012/2008) + Windows 7/8/10, Linux CLI experience (Ubuntu/CentOS preferred), Azure Cloud familiarity, Active Directory, DNS, Routers, switches, VLANs, VPN, DHCP, TCP/IP, WiFi technologies, Virtualization (Hyper‑V, VMware), Internet protocols & certificates (HTTPS, SSL/TLS, etc.), PowerShell scripting
Ability to write Knowledge Base articles & FAQs
High school diploma minimum
Preferred
IT‑related degree preferred
Preferred certifications: CompTIA A+, MCP, MCSE, CNA, CCNA, Linux certifications
Company
Infobahn Softworld Inc
Infobahn Softworld is a staffing and recruiting company providing project and consultancy services.
1001-5000 employees
H1B Sponsorship
Infobahn Softworld Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (20)
2024 (10)
2023 (11)
2022 (16)
2021 (29)
2020 (34)
Funding
Current Stage
Late StageCompany data provided by crunchbase