LeadVenture® · 13 hours ago
Technical Support Specialist
United States
Full-time
Remote
Mid Level
3+ years expLeadVenture is seeking a Technical Support Specialist to provide technical support to customers using a ticket-based case tracking system. The role involves responding to customer requests via phone, email, and chat, while maintaining accurate records and escalating complex issues as necessary.
E-CommerceSaaSSoftwareMarketingDigital Marketing
Responsibilities
Provide second level technical support for customer software applications, including proprietary software, email and website support
Sign into the email, phone, and chat queues and take calls, chats or emails as assigned and respond to customer requests in a timely and accurate manner
Initiate, update, track and close tickets through work order system
Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures
Recognize, document and alert the supervisor of trends in customer calls and issues
Escalate complex issues to appropriate staff
Recommend process improvements
Perform additional responsibilities as assigned
Qualification
Required
Associates Degree in Computer Science or related field
Minimum of 3 years computer and software service experience in a fast-paced business environment
Minimum of 2-3 years supporting customer applications via phone in technical help desk environment
Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility
Working knowledge of website design, mobile-first and responsive web design, and CSS frameworks such as Bootstrap and flexbox
Basic understanding of Windows folder and registry structure
Basic understanding of DNS records and domain names
Intermediate in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.)
Demonstrated ability to work inter-departmentally to accomplish objectives
Ability to understand customer problems and know when to ask clarifying questions
Ability to identify both complex computer problems, analyze them, and solve them
Ability to describe technical information in a way that a nontechnical person can understand
Strong writing skills in preparing instructions and email and chat responses
High capacity to learn and adapt to changing technologies and service
Company
LeadVenture®
Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers.
1001-5000 employees
H1B Sponsorship
LeadVenture® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
K
Krissy Mullins
Chief Operating Officer
Chengappa Chendira
Vice President & Managing Director - India
Company data provided by crunchbase