Fiserv · 1 day ago
Application Support Engineer - Sr
Frisco, Texas
Full-time
Onsite
Mid, Senior Level
$82K/yr - $142K/yr
5+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. They are seeking a Senior Application Support Engineer to provide technical production support, manage and troubleshoot customer care applications, and ensure the smooth operation of critical business applications.
FinanceFinTechInformation TechnologyFinancial ServicesInformation Services
No H1B
U.S. Citizen Only
Responsibilities
Provide expert-level support for business applications, ensuring maximum uptime and performance
Troubleshoot and resolve complex application issues, collaborating with development teams as needed
Monitor application performance and lead initiatives to improve efficiency and reliability
Document support activities, maintain detailed logs, and develop user guides and training materials
Participate in an on-call rotation where you will work in a team environment as well as independently to resolve issues and triage & resolve client requests and incidents
Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, and Dynatrace
Analyze code and participate in root cause analysis
Work closely with product development teams to review operational readiness of production changes, release deployments, and validation
Qualification
Required
3 years of experience in Cloud Technologies like Azure
5+ years of experience in application support in Microsoft technologies (C#, .Net) and/or Java technologies
2+ years of experience in SQL databases
2+ years of experience in troubleshooting and resolving technical issues
4+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience with multi-tier architecture applications
Strong troubleshooting and problem-solving skills to identify and resolve application issues
Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement
Preferred
Experience with Service Now for Incident, Case, Problem and Change Management
Familiarity with monitoring tools like Splunk, Dynatrace
Familiarity with scripts using Python, Powershell, Linux/Unix Shell scripting for automating middleware maintenance
Familiarity with FTP concerts and other tools like Control-M
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
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