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Senior Customer Experience Associate jobs in United States
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Integral Ad Science · 1 day ago

Senior Customer Experience Associate

positionUS - New York, NY
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$69K/yr - $119K/yr
date4+ years exp
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. The Senior Customer Experience Associate will own end to end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level.
Digital MediaBig DataAdvertisingAnalytics
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Comp. & Benefits

Responsibilities

Manage all inbound requests from designated accounts with strong support of client needs
Provide education to clients on IAS products and systems
Safeguard accuracy of contracts and customer data in Salesforce
Problem solving and dealing with client and data issues
Liaising with internal teams to seek answers / understand the issue and working towards resolution
Role will include support to multi-regions and teams / stakeholders
Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
Additional responsibilities and projects assigned, as needed

Qualification

Salesforce experienceDigital marketing managementAnalytical skillsClient service skillsOrder to cash processAdvertising technology experienceWorkday exposureFluency in EnglishFluency in FrenchFluency in GermanFluency in SpanishFluency in ItalianCommunication skills

Required

4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
Extensive Salesforce experience
Excellent client service skills
Knowledge of order to cash process, analysis and reporting
Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
Strong analytical, quantitative, and problem-solving skills
Excellent oral and written communication skills
English fluency

Preferred

Dynamic candidate who can pick up tasks quickly
Outstanding communication and self-motivated
Strong sense of ownership and perseverance
Independent and willingness to learn new things
Fluency in French, German, Spanish, or Italian
Experience in the advertising technology industry
Experience with or exposure to Workday

Benefits

Paid time off
Health insurance (medical, dental, vision)
PPO, HSA and FSA options
401k with employer matching contributions
Competitive compensation
Annual bonus and/or other incentive plans

Company

Integral Ad Science

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Glassdoor4.0
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Integral Ad Science measures digital ad fraud, viewability, safety, and contextual targeting.
dateFounded in 2009
location
New York, New York, USA
people-size501-1000 employees
web-link
http://www.integralads.com

Funding

Current Stage
Public Company
Total Funding
$300.75M
Key Investors
Sapphire VenturesAugust CapitalAtlas Venture
2025-09-24Acquired
2025-06-18Post Ipo Debt· $30M
2023-12-04Post Ipo Secondary· $154M

Leadership Team

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Lisa Utzschneider
CEO
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Marc Grabowski
Chief Operating Officer
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Recent News

MarketScreener
Integral Ad Science Holding Corp.(NasdaqGS:IAS) dropped from S&P Global BMI Index
2025-12-25
PE Hub
Novacap completes take-private buyout of media measurement platform Integral Ad Science private
2025-12-25
Venture Capital
Novacap Completes Acquisition of Integral Ad Science in $1.9 Billion Deal
2025-12-24
Company data provided by crunchbase