USAJOBS · 14 hours ago
Program Application Specialist
Wilmington, Delaware, USA
Full-time
Onsite
Mid, Senior Level
$68K/yr - $68K/yr
1+ years expUSAJOBS is part of the Veterans Health Administration, and they are seeking a Program Application Specialist to coordinate business processes and software functions. The role involves overseeing software programs, conducting data analysis, and providing training to staff to improve operational efficiency.
Telecom & CommunicationsGovernmentConsultingHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Coordinates ongoing data collection and performs analysis to determine optimal organizational performance using available data to determine current performance and develop and implement local performance measures as needed to assess current status and determine areas targeted for improved effectiveness and efficiencies of Business Office practices
Develops initiatives which will enable the facility to provide quality health care to its population while operating in a more effective and efficient manner performing a continuing evaluation and analysis to assess program effectiveness and to identify areas requiring management attention
Designs and develops dissemination and training materials, local standard operating procedure (SOP) manuals, develops and utilizes monitoring tools, and provides for the implementation of Business Office programs through on-site education and training
Identifies system inefficiencies and develops studies or data collection techniques related to specific identified problems. Discusses problem areas with personnel concerned to identify and implement remedial action to be taken
Responsible for the coordination, planning, implementation, and training for service and facility staff in business and functional areas for various information technology VISTA packages
Serves as the functional "expert" for matters relating to the Patient Information Management System (PIMS) core package and provides training on other service packages, such as Pharmacy, Radiology, Laboratory, and Health Summary, as they relate to the business office process
Provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users
Maintains reference material for the service
Responsible for the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages
Responsible for determining the physical and data security needs for the service areas and implements necessary improvements. Assesses individual needs to determine appropriate level of menu access for staff, Regional Office employees, and employees from VISN VA facilities. Reviews access to terminal and file codes for the purpose of controlling access to the patient and medical records to assure compliance with the Privacy Act and Cyber Security regulations
Ensures data is being captured and reported accurately and appropriately. Analyzes utilization trend data on a monthly/quarterly basis to verify the accuracy of the data, identify problem areas, provide objective assessments, prioritize identified problems, analyze variances and recommend appropriate actions and/or alternatives
Establishes administrative qualitative standards; the objective of which is intended to improve programs, facilities and operations. The incumbent develops and implements standards that affect the service
Maintains records, prepares project administrative and statistical reports, assures compliance with review process, and monitors compliance with program requirements
Contributes to the professional growth and development of effective teams and individuals on the team and ensures that staff is trained in Business Office principles and technical uses
Performs other related duties as assigned
Qualification
Required
You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/20/2026
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL. B. or J.D., if related
Combination: Applicants may also combine education and experience to qualify at this level
Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related
Combination: Applicants may also combine education and experience to qualify at this level
Attention to Detail
Clerical
Communication
Customer Service
Customer Service (Clerical/Technical)
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Manages and Organizes Information
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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