The Michaels Organization · 11 hours ago
Maintenance Training Program Manager
Camden, NJ
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $90K/yrThe Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. The Maintenance Training Program Manager is responsible for analyzing needs, designing, delivering, and continuously improving technical training programs for maintenance teams across a multi-site property management portfolio.
Real Estate
Hiring Manager
Meghan Farnan, MHRM
Responsibilities
Design, develop, and deliver maintenance training programs for new hires and existing team members, including:
HVAC, plumbing, electrical, appliances, and general facilities maintenance
Preventive maintenance programs and work order best practices
Safety, OSHA compliance, and risk mitigation
Emergency response and on-call procedures
Create standardized training materials, including:
Instructor-led training content
Job aids, SOPs, and quick reference guides
E-learning and AR/VR modules and micro-learning content
Facilitate in-person, virtual, and on-the-job training sessions across multiple proprties
Work in the Learning Management System (LMS) to administer and manage associated training activities, build learning paths, assign training, track progress, mark attendance, generate and distribute reports, etc. Partner with LMS administrator as needed
Support maintenance onboarding programs to ensure new technicians are job-ready and aligned with company standards
Partner with regional and property leadership to identify skill gaps and recommend targeted training solutions
Develop career pathway training for Maintenance Technicians I–III, Lead Technicians, and Maintenance Supervisors
Conduct field observations and skills assessments to evaluate training effectiveness and reinforce best practices
Provide coaching and retraining as needed to improve performance, consistency, and safety
Ensure training aligns with manufacturer guidelines, regulatory requirements, and company policies
Partner with Operations, Risk Management, and Safety teams to align training initiatives with business goals
Stay current on industry trends, new equipment, technology, and regulatory changes impacting maintenance operations
Track training completion, certifications, and performance outcomes to measure effectiveness and ROI
Present to large groups at regional and national meetings
Qualification
Required
Experience facilitating classroom and virtual learning in a dynamic, engaging manner
Proficiency with Articulate 360 (Storyline, Rise), and other development applications is required
High proficiency in Google Workspace and Microsoft Office Suite
Ability to manage multiple projects and programs simultaneously
Customer service–oriented, self-motivated, and responsive; able to work independently and collaboratively under deadlines
Demonstrated flexibility, problem-solving skills, and ability to foster teamwork and manage change
Industry certifications (EPA Universal, HVAC, CPO, OSHA, or equivalent)
Experience developing structured training programs or learning curricula
Familiarity with CMMS/work order systems and property management software
Experience creating e-learning or digital training content
Travel 30-40%
Preferred
Experience with LMS platforms and Adobe Creative Suite (Photoshop, Premiere, Audition)
Bachelor's Degree in HR, adult learning, organizational development, instructional design or related field
Benefits
Medical
Dental
Vision
Prescription
Generous paid time off
A 401 (k) plan with a company match
Michaels Employee Scholarship Program
Company
The Michaels Organization
The Michaels Organization is a family of companies dedicated to excellence in affordable, mixed-finance, student and military housing.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4MKey Investors
Virginia Department of Housing and Community Development
2023-08-24Grant· $4M
Leadership Team
Sharon Har
Vice President of Development
Kimberlee Schreiber
President
Recent News
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