SAP Business ByDesign - France · 10 hours ago
Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance
Allen, TX
Full-time
Onsite
Mid, Senior Level
$121K/yr - $262K/yrSAP is a leading company in enterprise resource planning software, and they are seeking a Solution Customer Success Manager to act as a trusted advisor to customers. The role involves maximizing customer lifetime value, driving rapid adoption of SAP oCFO solutions, and managing renewals and expansions.
Computer Software
Responsibilities
Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers
Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business
Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions
Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite
Mitigate churn: Manage renewals of SAP solutions/services
Support sales: Identify sales leads and assist in expansion and upsell efforts
Crisis management: Handle difficult customer situations and de-escalate crises
Drive renewals and expansions: Focus on subscription or perpetual license-based solutions
Qualification
Required
Executive presence: Strong relationship-building skills
Business acumen: Deep knowledge of business models, strategies, and processes
Problem-solving: Proven ability to handle complex issues with customer executives
Cloud software expertise: Experience with cloud software solutions and delivery models
Domain expertise: Expert level Finance domain expertise
Risk mitigation: Ability to apply risk-mitigation strategies
SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions
Technical understanding: Some technical knowledge to address customer issues
Educational background: Bachelor's degree or equivalent required
Software experience: Knowledge of SaaS, PaaS and IaaS processes
Project management: Strong program/project management and governance skills
Commercial skills: Good commercial/deal support skills
Communication skills: Excellent verbal and non-verbal communication skills
Renewals and expansions: Experience driving renewals, expansions, and up-sells
Preferred
Knowledge of Financial Solutions a plus
Benefits
SAP North America Benefits
Company
SAP Business ByDesign - France
SAP ERP Business ByDesign is a cloud-based management solution exclusively dedicated to small and medium-sized businesses and subsidiaries of large, growing and often highly international groups.
Founded in 1972Levallois-Perret, Île-de-France, FR
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase