Prince George's County, Maryland · 12 hours ago
Program Reviewer
Landover, MD
Full-time
Onsite
New Grad, Entry LevelPrince George's County Government provides a dynamic and inclusive workplace dedicated to serving the County's residents. The Program Reviewer will oversee the Energy Assistance Application process, ensuring compliance with policies and maintaining case records while providing essential services to families in need.
Government Administration
No H1B
Responsibilities
Review incoming Energy Applications to establish documentation set forth by the Office of Home Energy Programs (OHEP) operations manual
Follow case management policies and procedures and ensure all case records are maintained in accordance with federal, state, county, and departmental standards
Maintain the set program goal of 15 new cases completed per day
Interview county residents using standards and controls set by the program objectives and monitor resident progress
Manage the case management process by following up on previous cases, answering customers’ calls, text, and emails
Monitor to ensure families receive the services they need and for which they are eligible
Prepare and review daily, weekly, and monthly desk reports
Adhere to agency standards of excellent customer service
Attend training necessary to become proficient in the management of the Office of Home Energy Programs (OHEP) and update data on program participant service records accurately and in a timely
Develop and maintain partnerships with key community and organizational groups
Develop cooperative and professional relationships with co-workers and other CDS employees
Accomplish skills working with vendor log on, including CARE/MABS; Pepco, Washington Gas, Work Number, SVE, and the agency’s scanning devices
Other duties as assigned
Qualification
Required
High school diploma or G.E.D. certificate
Benefits
This position does offer benefits.
Company
Prince George's County, Maryland
Welcome to the official LinkedIn page for Prince George's County Government About Prince George's County A mere glance at the diversity of Prince George's County confirms our role as a cultural and economic leader of tomorrow.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Ferguson Jr., Ed.D.
Chief Diversity, Equity and Inclusion Officer
Diane D'Costa
Director of Advocacy and Community Partnerships
Company data provided by crunchbase