Envision Technology Advisors · 1 day ago
Ground Control Support Technician
Pawtucket, RI
Full-time
Onsite
Entry Level
2+ years expEnvision Technology Advisors is a global leader in providing innovative technology solutions. They are seeking a Ground Control Support Technician to deliver exceptional customer service, support clients with technology issues, and collaborate with engineering teams to ensure a seamless experience for clients.
ConsultingInformation Technology
Responsibilities
Provide exceptional customer service
Be an effective communicator and enjoy working with people
Serve as an administrator for Envision Technology Advisors’ Ground Control suite of technologies
Deploy and support a mix of the above technologies for our clients
Interface with Engineering to escalate issues as needed
Participate in technical sessions with clients to discover requirements and develop solutions
Communicate potential ticket resolutions to clients and steer them appropriately to ensure they make the best decision possible
Occasionally serve as engineering resource on implementation projects
Mentor and develop new team members as they come onboard
Maintain technical certifications as required
Provide technical training and prepare network documentation for customers as needed
Qualification
Required
You must be an excellent communicator and have unparalleled customer service skills
Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc
Have strong troubleshooting skills including a clear process for root cause analysis
2+ years providing help desk or hands-on technical support
2+ years' experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions
Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service
Preferred
Experience with Sonicwall or other similar Firewalls
Experience with MS server operating systems
Experience with Mac OS, iOS, and Android
Experience with Virtualization
Experience with common backup applications (Symantec, Mozy, Veeam)
Experience with switching and routing
Company
Envision Technology Advisors
Envision Technology Advisors is providers of business and technology consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Albuquerque
Chief Operating Officer
Jeffrey Morris
vCTO
Recent News
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