The Carrera Agency · 19 hours ago
Help Desk Specialist
San Diego, CA
Contract
Onsite
Entry, Mid Level
$25/hr - $31/hr
2+ years expThe Carrera Agency is seeking a Help Desk Specialist to deliver high-quality technical support to end users within a large corporate enterprise. This role emphasizes customer service and technical excellence, ensuring the smooth operation of desktops, laptops, and meeting technologies while supporting VIPs and executives.
Human ResourcesInformation TechnologyMarketingPublic Relations
Hiring Manager
Camila Luvianos
Responsibilities
Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals
Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment
Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives
Communicate technical information clearly and effectively to both technical and non-technical audiences
Document support activities, resolutions, and maintain accurate records in ticketing systems
Collaborate with other IT teams to escalate and resolve complex issues
Perform other duties as assigned based on evolving business needs
Qualification
Required
Strong communication skills - verbal, written, and interpersonal
Proven experience with 2-4+ years in a customer service-oriented technical support role in a corporate setting
Demonstrated ability to troubleshoot and resolve hardware and software issues
Experience in a fast-paced, corporate IT environment
Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools
Proficiency in supporting Microsoft Windows OS, M365 apps and Office applications, and desktop/laptop hardware
Familiarity with mobile device support
Strong work ethic and reliable, punctual attendance
Ability to exercise sound judgment and make decisions independently
Strong organizational skills and attention to detail
Effective written and verbal communication skills
Deadline driven with the ability to track multiple tasks simultaneously
Adaptable to shifting priorities
Preferred
Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow)
Knowledge of MacOS and cross-platform support environments
Company
The Carrera Agency
The Carrera Agency is a talent management agency that specializes in information technology, digital strategy and design.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barb Munro
Co-founder, Partner
Company data provided by crunchbase