PineQ Lab Technology · 1 day ago
Mac Desktop Engineer
United States
Contract
Remote
Mid Level
3+ years expPineQ Lab Technology is seeking a Mac Desktop Engineer responsible for engineering, supporting, and improving the enterprise macOS endpoint experience. This role involves managing macOS devices using JAMF Pro, providing hardware support, and ensuring compliance with security standards while enhancing user experience.
Information Technology & Services
Responsibilities
MacOS Engineering & Endpoint Management (JAMF)
Engineer, implement, and maintain macOS management capabilities using JAMF Pro, including enrollment workflows, configuration profiles, policies, and software delivery
Standardize and document configurations and policies to improve operational consistency and reduce manual intervention
Improve end-user experience through Self Service optimization and automationdriven workflows
Partner with Security/Identity teams to support modern onboarding and access workflows (e.g., identity-aligned enrollment and posture-based access patterns). Software Delivery, Packaging & Automation
Package, test, and deploy macOS applications and updates; manage patching and software lifecycle to maintain security posture and stability
Delivers macOS engineering projects end-to-end, including design, implementation, validation, documentation, and operational handoU. Ensures JAMF-managed Mac solutions are secure, scalable, supportable, and aligned to enterprise EUC standards while improving user experience and operational eUiciency
Support modern change practices through automation (including CI/CD-aligned approaches where applicable) and improve visibility through reporting and telemetry
Develop and maintain scripts and automations (e.g., Bash, Python, PowerShell where relevant to cross-platform operations) to reduce toil and improve reliability
Mac Hardware Diagnostics & Repair (Break/Fix + Lifecycle)
Diagnose hardware failures on Mac devices (MacBook, iMac, Mac mini) using appropriate diagnostics and troubleshooting techniques
Perform component replacements and repairs (e.g., screens, batteries, keyboards, and other FRU/component-level work), validate device health post-repair, and coordinate parts/inventory activities
Execute device lifecycle tasks: new device setup, reimaging/rebuilding, system upgrades, peripheral setup, and migration support
Security, Compliance & Risk Alignment
Implement and maintain endpoint security measures and ensure macOS devices align to enterprise security policies and compliance expectations
Support endpoint security tooling and posture visibility—contributing to dashboards and recurring reporting for continuous improvement
Customer Support, Field/Onsite Support & Collaboration
Provide advanced tier support for macOS incidents and requests; communicate clearly with end users and stakeholders, providing status updates and resolution guidance
Collaborate with other IT teams (endpoint, security, network, service management) to resolve complex issues and deliver cross-functional improvements
Contribute to onboarding, migrations, upgrades, and EUC initiatives impacting the Mac user base
Documentation & Knowledge Management
Create and maintain technical documentation, runbooks, and knowledge articles; maintain accurate ticket notes and service records in the organization’s ticketing system
Qualification
Required
3–5 years' experience in desktop engineering, endpoint operations, or macOS-focused EUC roles
Demonstrated experience with JAMF Pro administration (policies, configuration profiles, software deployment, and troubleshooting)
Strong macOS troubleshooting skills across OS, applications, and endpoint configuration
Hands-on experience diagnosing and repairing Mac hardware, including common break/fix scenarios
Scripting/automation capability (Bash/Python preferred; PowerShell helpful for mixed environments)
Strong communication and customer service skills; able to translate technical issues for non-technical users
Preferred
Experience modernizing macOS management practices (documentation, standardization, reporting/analytics, automation-driven change)
Familiarity with security tooling and posture reporting concepts for macOS endpoints (dashboards, telemetry, continuous improvement loops)
Apple certification such as ACMT (or willingness to obtain)
Experience supporting service management integration and workflow automation
Company
PineQ Lab Technology
At PineQ, we are passionate about creating meaningful connections in the world of technology.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase