Coaction Global · 1 day ago
Senior Business Analyst, Duck Creek (Must be 3 days a week in Morristown NJ Office)
Morristown, NJ
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $150K/yr
5+ years expCoaction Global is a company that combines industry expertise to redefine insurance for clients. They are seeking a Senior Business Analyst to lead requirements gathering for insurance-related projects, analyze current business processes, and collaborate with stakeholders to optimize workflows.
FinanceProperty & Casualty InsuranceCommercial InsuranceFinancial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Accurately and efficiently elicit, challenge, and document scope, processes, and requirements while bringing change sponsors and stakeholders along the change journey
Produce high-quality deliverables, including user stories and functional and non-functional requirements
Lead requirements gathering for insurance-related projects, such as policy, claims, billing, and underwriting
Analyze current insurance business processes, identify inefficiencies, and suggest improvements to optimize workflows
Collaborate closely with stakeholders, including product managers, underwriters, and technical teams, to clarify objectives and define solutions
Work closely with development teams to ensure solutions align with business requirements
Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT)
Ensure traceability of requirements and user stories throughout the entire change lifecycle
Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions
Build relationships and trust with senior stakeholders, understanding their goals and desired outcomes
Implement continuous improvements to evolve how we approach Business Analysis and Design
Qualification
Required
Bachelor's degree in business, IT, or a related field; insurance certifications or designations (e.g., CPCU, AINS) are a plus
5+ years of experience operating as a Business Analyst, with experience in the insurance industry (commercial preferred)
Experience with insurance software solutions is required, Duck Creek preferred
Knowledge of insurance principles, including policy lifecycle, claims processing, billing, and underwriting
Knowledge of agile methodologies; experience with JIRA preferred
Proven ability to elicit requirements and deliver high-quality business analysis deliverables
Strong facilitation skills for reaching consensus on scope, design, and implementation decisions
Proficiency with business analysis tools, techniques, and methodologies
Strong relationship-building skills across diverse teams and stakeholders
Outstanding verbal and written communication skills, with the ability to explain complex insurance concepts to non-technical audiences
Demonstrated ability to influence scope and design, ensuring alignment with strategic objectives
Passion for driving change and delivering value
Preferred
Experience in the insurance industry (commercial preferred)
Duck Creek preferred
Experience with JIRA preferred
Benefits
Paid time off
Medical
Dental
Retirement
Company
Coaction Global
Coaction Global (Coaction) is an A.M. Best “A-“ (Excellent)-rated, property and casualty (P&C) insurance company.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Further Global Capital Management,TowerBrook Capital Partners
2023-09-07Private Equity· $200M
2021-08-04Private Equity
2021-01-15Acquired
Leadership Team
Jonathan Ritz
Chief Executive Officer
Ellen Edmonds
Chief Actuarial Officer
Recent News
2025-08-26
2024-06-05
Insurance Insider US
2024-06-05
Company data provided by crunchbase