NOVALINK SOLUTIONS LLC · 1 day ago
system administrator \- Nashville, Tennessee
Nashville, Tennessee, United States
Full-time, Contract
Hybrid
Mid Level
3+ years expNOVALINK SOLUTIONS LLC is seeking a System Administrator for the Tennessee Department of Health's Licensure and Regulation System. The role involves maintaining the system, resolving issues, and processing change requests efficiently while providing user support and documentation.
Telecom & CommunicationsInformation TechnologyProfessional ServicesInformation ServicesTelecommunications
Responsibilities
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days
Follow up with the requester for any additional needed information within 1 business day
Ensure all communication with the requestor is noted within ServiceNow
Ensure all time spent on non-HRB tickets is noted within ServiceNow
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed
Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered
After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes
Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed
Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log
Ensure that all changes are consistently logged within one business day of implementation
Store any supporting documentation in the assigned location within the SharePoint site
Collaborate with the LARS Application Coordinator to maintain an up-to-date log
Qualification
Required
Proficient in Excel (4-6 Years)
Proficient in Word (4-6 Years)
Education: Master's OR Bachelor's with 3 years relevant experience OR HD Diploma with 8 years relevant experience
Preferred
Adobe Acrobat
Communication skills both verbal and written
Consolidation planning and management
Integration planning and strategy
Learning ability
Project management
Team work
Company
NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company.
51-200 employees
H1B Sponsorship
NOVALINK SOLUTIONS LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (30)
2023 (38)
2022 (25)
2021 (26)
2020 (20)
Funding
Current Stage
Growth StageCompany data provided by crunchbase