KTek Resourcing · 20 hours ago
Servicenow Lead
United States
Contract
Remote
Lead/Staff
12+ years expKTek Resourcing is seeking a Servicenow Lead to guide the architecture, design, and implementation of scalable ServiceNow solutions. The role involves overseeing the development of IT Service Management and other custom applications while ensuring adherence to ITIL standards and best practices.
HealthcareHuman ResourcesHealth CareMedicalStaffing Agency
No H1B
Hiring Manager
Ahmad Raza
Responsibilities
Serve as the go-to expert for the ServiceNow platform across multiple business domains
Lead the architecture, design and implementation of scalable and secure ServiceNow Solutions
Customize and configure IT Service Management modules by following ITIL standards and best practices
Oversee and support the development of IT Service Management, IT Asset Management, Customer Service Management and Custom Application Development using JavaScript, Flow Designer, UI Builder and other ServiceNow capabilities
Establish and enforce platform best practices, governance standards, and development lifecycle processes
Define enterprise architecture standards for ServiceNow and ensure alignment with organizational technology roadmaps
Lead cross-functional architecture reviews, ensuring enterprise integrations and workflows are optimized for long-term maintainability
Utilize Automated Test Framework to ensure code quality and platform stability
Collaborating with stakeholders to assess customer service needs and translate functional requirements into scalable technical solutions
Experience with ServiceNow App Engine studio, UI Builder and Performance Analytics
Customization and maintenance of configurable workspaces within ServiceNow
Promote platform upgrades, feature adoption and support for ServiceNow releases and patching
Guide and mentor development teams, conduct code reviews and support code promotions across environments
Experience with Agile/Scrum Methodologies and CI/CD process
Qualification
Required
Minimum 12+ years of experience in Service now development
Must Have Lead experience
Serve as the go-to expert for the ServiceNow platform across multiple business domains
Lead the architecture, design and implementation of scalable and secure ServiceNow Solutions
Customize and configure IT Service Management modules by following ITIL standards and best practices
Oversee and support the development of IT Service Management, IT Asset Management, Customer Service Management and Custom Application Development using JavaScript, Flow Designer, UI Builder and other ServiceNow capabilities
Establish and enforce platform best practices, governance standards, and development lifecycle processes
Define enterprise architecture standards for ServiceNow and ensure alignment with organizational technology roadmaps
Lead cross-functional architecture reviews, ensuring enterprise integrations and workflows are optimized for long-term maintainability
Utilize Automated Test Framework to ensure code quality and platform stability
Collaborating with stakeholders to assess customer service needs and translate functional requirements into scalable technical solutions
Experience with ServiceNow App Engine studio, UI Builder and Performance Analytics
Customization and maintenance of configurable workspaces within ServiceNow
Promote platform upgrades, feature adoption and support for ServiceNow releases and patching
Guide and mentor development teams, conduct code reviews and support code promotions across environments
Experience with Agile/Scrum Methodologies and CI/CD process
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase