HGA · 17 hours ago
IT Support Technician
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$35.88/hr - $41.64/hr
2+ years expHGA is a national award-winning interdisciplinary design firm rooted in architecture and engineering, seeking a professional IT Support Technician. The role involves providing technical support and assistance to internal users, ensuring the seamless operation of computer systems, networks, and applications while maintaining communication with various stakeholders.
ConstructionArchitecture & DesignArchitectureCivil EngineeringInterior Design
Responsibilities
Assist with the creation of software images for the setup of PC’s and also for troubleshooting of PCs
Perform installations, change-outs, of hardware/software and peripheral components such as monitors, keyboards, printers, etc. for users upon request or as needed
Utilize technical knowledge to assist with the repair of existing network topologies following IT procedures and methods
Understand the importance of overall accountability and provide reports, verbal and/or written updates as requested
Utilize our IT Service Management (ITSM) ticketing platform to log, track, and prioritize support requests, ensuring accurate documentation of issues and resolutions
Assist with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans as it relates to equipment and processes
Provide technical assistance, troubleshooting, and training to all users as needed in a timely, courteous manner and solicit support from Help Desk team members when needed
Provide first line contact regarding all software, specifically AEC software, Microsoft Office (o365), Adobe products, and solving general problems
Understand, support, and troubleshoot technical and workflow aspects of a hybrid work environment where users may be in office, at jobsites, or working remotely
Participate and coordinate other issues to appropriate contacts in the firm, such as working with IT Infrastructure teams on servers, networking, and storage
Travel to HGA’s regional offices to provide in-person support as needed
Participate in after-hours and weekend on-call support rotation
Be responsible for other duties as assigned
Qualification
Required
Associate degree in computer science or equivalent experience
A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities
Minimum 2-4 years of experience in Desktop Support
Preferred
Local environment experience with the following preferred: CAE/CAD/REVIT, iOS, MacOS, Windows 10/11, PowerShell, SCCM
Willingness to work a flexible schedule (off-hours support & implementation projects)
Willingness to travel to HGA regional offices as needed
Benefits
Annual bonus and success sharing bonus program
401(k) guaranteed contribution
Paid parental leave
Medical, dental and life insurance plans
PTO
Short- and long-term disability programs
Company
HGA
HGA is a national interdisciplinary design firm committed to making a positive, lasting impact for our clients and communities through research-based, holistic solutions.
1001-5000 employees
H1B Sponsorship
HGA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (12)
2022 (1)
2021 (3)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Mia Blanchett
CEO
Recent News
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