California Chamber of Commerce · 21 hours ago
Technical Support Engineer
Sacramento, CA
Full-time
Onsite
Mid Level
$32/hr - $33/hr
3+ years expCalifornia Chamber of Commerce is seeking a Technical Support Engineer to bridge complex system solutions and end-users. This role involves providing reactive assistance and proactive maintenance while ensuring high-quality service through strong analytical skills and excellent customer service.
GovernmentLegalHuman ResourcesCompliance
Hiring Manager
Hilda Watson, PHR, SHRM-CP
Responsibilities
Provide technical support to internal end-users for computer and phone-related issues
Solve problems quickly and effectively, while maintaining a courteous and tactful approach to internal customers
Responsible for maintaining end-point desktop protection from viruses and malware
Has backup support responsibility for phone and call center systems
Supports all levels of staff
Make updates to system-related installation documentation
Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software
Qualification
Required
High School Diploma, GED or equivalent certification required, college degree is a plus
Proven ability to diagnose and resolve hardware and software issues on PCs and laptops
Advanced proficiency in Microsoft Office applications
Working knowledge of Windows Server and desktop operating systems
Experience using ITSM-based ticketing systems to manage and track support requests
Strong interpersonal and communication skills
Ability to collaborate effectively within a team environment, including partnering with colleagues to resolve technical issues and escalating matters when appropriate
Skilled in analyzing and interpreting employee support requests and providing timely, effective resolutions
Excellent written and verbal communication skills
Capable of working independently with minimal supervision
Demonstrates a professional, patient, and customer-focused approach when supporting staff
Preferred
A recognized certification (A+, MCDST, MCITP, MCTS, Network +) is desirable
3 to 5 years of applicable work experience is preferred
Company
California Chamber of Commerce
California Chamber of Commerce offers government relations services.
Founded in 1890Sacramento, California, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Barrera
Chief Executive Officer
Recent News
2025-11-09
The Business Journal
2025-11-07
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