Prince George's County, Maryland · 20 hours ago
IT Specialist
Landover, MD
Full-time
Onsite
New Grad, Entry LevelPrince George’s County Government provides a dynamic and inclusive workplace and is seeking an IT Specialist for its Department of Social Services. The role involves establishing IT protocols, providing technical support, and acting as a link between end users and higher-level support.
Government Administration
No H1B
Responsibilities
Provide technical support to users by researching and answering questions and troubleshooting technical issues including but not limited to VPN, Email, printing, Active Directories, phones, network performance as well as internal business applications
Support and maintain different end-user devices including but not limited to workstations, multifunctioning printers, and phones according to the agency's standards and policies
Track and document help desk tickets, escalate if necessary, and coordinate all related activities
Follow the agency's regulations and procedures to perform any assigned task
Manage and maintain IT asset inventory according to the agency's policies
The Contractor will comply with all county and departmental policies and procedures and will conduct him/herself in a professional manner at all times
Monitor network and system performance, perform regular backups, and manage software/hardware upgrades
Serve as the primary point of contact for employee technical issues, troubleshooting hardware and software, and managing IT inventory
Ensure data security through regular backups and maintenance of user access permissions
Develop and implement automated workflows, forms, and tools to enhance productivity
Coordinate with external technology vendors and manage licenses
Other duties as assigned
Qualification
Required
Bachelor's Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field
Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals
Must possess and maintain a valid Class C driver's license
Benefits
This position does offer benefits.
Company
Prince George's County, Maryland
Welcome to the official LinkedIn page for Prince George's County Government About Prince George's County A mere glance at the diversity of Prince George's County confirms our role as a cultural and economic leader of tomorrow.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Ferguson Jr., Ed.D.
Chief Diversity, Equity and Inclusion Officer
Diane D'Costa
Director of Advocacy and Community Partnerships
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